There is a way to change the columns you see on the dashboards, for example to add a new column.
Right-click on any column in the dashboard, then from the list select ‘Add Attribute’ – you will see a list of available columns that you can add.
IT Service Management
SMO team blog
I can’t see this option on my dashboard?
When right-clicking on a column then only available options are ‘sort ascending’ and ‘sort descending’.
If I right-click on a column header, I just get the options to sort. Right-clicking in the content of the table gives actions for the incident/SR on that row. Am I right-clicking in the wrong places?
I don’t get the Add Attribute option if I do this.
We understand that this doesn’t work for everyone – we’re investigating why this is the case.