Many of you will be aware of ongoing issues with the performance of NU Service.  We wanted to update you as to progress in the work to try to address this issue.

We’re currently working to move NU Service from the current shared database server to its own database server. The move will take all components of NU Service, including our Test and Development databases, and put them onto a new virtual server.  We are hoping that once this is achieved, that performance will improve as a direct result, however if it doesn’t we should be in a better position to better diagnose the issue, for example we could alter settings on the new server which isn’t an option on a server that is shared with other services.

This work is being led by Application Support, in collaboration with Service Process and Infrastructure, and input from LANDesk.  It’s already underway with some work done on the TEST and DEV systems, and we’re now in a testing phase.  Unfortunately we cannot predict how long this will take, but once we are happy that everything is working as it should we will be able to plan the next stage which will be the actual database move.

All updates will be posted on the blog, so please keep any eye out. In the meantime, the Service Process team is happy to field queries and comments on NU Service.