Coaching for Improved Leadership Performance

Coaching has proven to be one of the most powerful ways we can develop our leaders. It is a completely personalised development activity which can deliver increased understanding, improved performance, greater insight and lasting change. It creates a supportive environment that can develop your critical thinking skills, new ideas and approaches and most frequently enhances behaviours.


So how does it work?

Coaching is done in real time, in a one-to-one context with a qualified coach that has been selected for you, the individual leader, taking into account your development needs and preferences for learning.

Chalkboard with coaching concept

Normally we agree a series of 6 one-hour sessions around a series of coaching objectives. Performance improvements are measured at the end of what is typically a 9-12 month coaching programme. It’s not easy. The focus is on you and you are challenged and required at times, to think about things from different perspectives and to try new approaches. It is all done in a confidential environment and leaders should feel safe to share their concerns, fears and of course try out new strategies and approaches.


Broadly we talk about two types of coaching:

  1. Skills Coaching – to help you the leader, to develop a new functional competence e.g. making a presentation to a high profile audience, writing a faculty plan or reading a financial report for the first time.
  2. Transformational Coaching – where the coach helps the individual to find a workable approach to a new challenge e.g. engaging staff to produce a vision for the academic unit, working better with challenging colleagues, pulling away from operational work , stepping into a more strategic arena etc.

0026 Coaching photo

Leaders find they often benefit from coaching when they are making a career transition from one key role to another. They appreciate the objective “sounding board” that coaching can offer.

Read more about leaders’ personal experiences of coaching at

http://www.ncl.ac.uk/staffdev/leadership/coaching/experiences.htm

Lynne Howlett, Assistant Director of HR (Leadership Talent)

Thinking outside the box.

In September I will be contributing to the Vice Chancellor’s think tank on equality and diversity and in particular, offering my views on what it is like to work here with a disability. I have ten minutes to make my case on a topic which I can chunter on about for hours. So I wonder what I should focus on?


I think there are two key points that the University needs to consider:

  1. We have to stop thinking about disability as binary, i.e. being disabled or not disabled. Isn’t it the case that many of us are somewhChalk drawing - concept of "think outside the box"ere along a very long spectrum? A dodgy back, a grumbly knee, poor co-ordination, and so on. In our attempts to demonstrate compliance with the law, we in HR are guilty of labelling people as ‘disabled’ but I’m really not sure it is that helpful a box to put people in.
  2. Nor is the degree of disability – our position on that spectrum – a constant. It varies massively depending sometimes on our impairment (many conditions fluctuate or are progressive in nature) and, more often, on our environment (where we are working, what equipment we have, how aware our colleagues are and so on). For me, all of these factors are at play and affect how ‘disabling’ my sight loss is.

traffic-lights-99907_1920On a good day I am barely aware of having a disability – I have the right assistive technology to do my job, my colleagues remember to let me have those notes in advance so I can contribute effectively at our meeting, the bus driver is well trained in helping me get home, the pedestrian crossing works (find out about the secret button at pedestrian crossings)  and I go to bed feeling accomplished, having contributed fully and not walked into any blunt objects.

In contrast, a bad day is always around the corner and it’s not normally because my sight is any worse – more likely it’s an encounter with someone who simply doesn’t think or has not been trained, or when my computer decides to stop talking to me, or when a website is poorly designed, or a document I need isn’t available in a format I can use. Many of these disabling factors can be reduced or eliminated by our collective efforts as managers and colleagues.


Oh dear, I’m probably already running over my ten minute allocation. To cut to the chase then. What I hope we can do as a responsible employer is to look at disability as a fluid, movable state that we can influence in the way we treat people. Perhaps we can set ourselves the challenge of creating an environment that keeps people as close to the ‘not disabled’ end of the scale as we possibly can.

Guidance is available on ‘Enable’ the University support for disabled staff web pages.

Richard Boggie, Acting Assistant Director (HR Strategy)

 

NCL Rewards …. has arrived!

NCLRewards is a brand new discounts website exclusively for staff.

NCL Rewards Screen shot

With over 6,400 discounts at leading retailers, holiday discounts at leading tour operators of up to 10%, hot offers and weekly flash sales, my only problem was which offer to go for first!

 

A recent shopping trip found me calculating discounts in just about every shop I visited. (Well, asking my daughter to keep her mentally active during the school holidays!)

Piggy bank - Ncl Rewards illustration

From a 7% discount at M&S, 7.75% at New Look, 8% at Debenhams and 10% at Wallis and Boots this one trip soon adds up to a nice little savings pot for Christmas.With less than 140 days to Christmas how will you make your money go further?

 

Join today at www.ncl.ac.uk/hr/benefits/nu-options/ncl-rewards.php

With over 1500 staff already registered, there really is something for everyone! Even better join by 30 September and have a chance to win a £40 Love2Shop voucher.

Now where shall I go on holiday next year…?

Jane Elliot-Simm, HR Adviser (Policy & Projects)

“Guests to the left, graduates to the right.”

The marquee is up. The coffee stops are busy for the time of year. Smartly dressed people with multi generations of their family in tow are milling around. It must be that time of year again… Congregation (that’s graduation ceremonies for those of you who don’t know.)

The culmination of all those years of hard work, study, fun and learning has arrived and the students are about to become graduates – at their very own degree ceremony, alongside their peers, at Newcastle University.

Encouraged by my colleagues, I recently volunteered to marshal at one of the first Congregations of the season. Expecting it to be quite a functional experience of showing people where to go, I found it quite a privilege to be able to share this special day with our new graduates and their guests. This day is one of life’s major events and I got to observe their special occasion. Directing people to their seats, offering assistance where required, and meeting other members of staff also volunteering from right across the university.

Congregations

If you haven’t ever volunteered at one of these events or even if you have, but not for a long time, I would really recommend it. So next time the call goes out to staff for volunteers, it could be you saying,

“Guests to the left, graduates to the right.”

Guests to the left, Graduates to the right

Emily Thomas

Employability and Equality

Last Thursday a group of HR colleagues attended the annual regional awards dinner for the Chartered Institute of Personnel and Development (CIPD). We were finalists in the ‘employability and equality’ category and our submission highlighted our great progress in this area.

But of course, our work on equality is not about winning awards, or ticking boxes or reaching quotas. It’s about making sure we have the best people possible to teach and inspire our students, carry out world-leading research and work with communities, policy makers and businesses.

I’d like to illustrate this with a quick example that is close to my heart. On Saturday I attended a conference in London at a charity called Retinitis Pigmentosa Fighting Blindness. They support people who have my particular eye condition, but also they help fund research into potential treatments and hopefully one day a cure. There I heard a talk from Professor Linda Lako. She runs a research group at Newcastle University’s Institute of Genetic Medicine at the Centre for Life. Her team has developed cutting-edge techniques for growing retinal tissue from stem cells and that work is giving hope to millions of families that one day they will be able to save the sight of their loved ones.

There are many more examples in all sorts of fields, but not enough, particularly in science and engineering, and that’s not good for us – our economy and our prosperity depend on it. So our gender equality work is about ensuring that as an employer we do everything we can to attract, retain, develop and reward more brilliant women like Professor Lako. We are making progress but there is a lot still to do.

Richard Boggie

 

Action on Pay

You may have noticed that we have had some people on campus with placards and handing out leaflets. They are UCU members who are taking strike action over a dispute about this year’s national pay negotiations.  The employers have offered a 1.1% increase to all spine points with a more substantial increase for staff on the lowest points.  I know some people will think 1.1% does not seem like very much.  I think we should remember that most staff in the public sector will be getting a 1% increase and the offer is well above inflation which was 0.3% last month. We should also remember that many staff will also receive an incremental increase in August and others will receive a performance related increase.  The employment package is not only about pay: we also  have good pension schemes, good holidays and other terms and I believe most staff think the University is a good place to work.

The other campus unions, Unison and Unite, have also rejected the 1.1% offer and are deciding what to do next. I sincerely hope that this dispute can be resolved without our core activities being adversely affected.  I am sure none of us wants to do anything that could prejudice the future success of the University.

Thankfully, industrial action is a rare occurrence which means that there will be uncertainty and many questions. A set of FAQ’s been developed which set out the University’s position on industrial action.  This will be a living document which will be added to as new situations develop.  In addition, I and my team of HR Managers will also be happy to answer any queries you might have.

Garry Coupland

General Wellbeing – from a NU Women Workshop

I feel Resilient today. Even more than yesterday. Do you? Could this be due to the recent NU Women event on ‘Resilience’?

I have been consistently impressed with the quality of the speakers and workshops that NU Women have provided and again they did not disappoint. The events are open to all (not just women!) and are always very well attended. If you have not been to an event yet – I encourage you to attend. (Although they were operating a reserve list for this last event as they were so oversubscribed.)

What a powerful way to start a workshop. The room was buzzing with positivity! Try it with me now – visualise yourself at your best – imagine waking up tomorrow and being at your peak in terms of well-being, resilience to challenges etc. What would be different, who would notice and what would they say or do? (Note to self: Remember these feelings. File them away for when you need to call on them in challenging circumstances.) This was the discussion topic to share with our fellow diners and participants over a nourishing lunch.

Mandi Sherlock-Storey from Northumbria University, gave us an interesting look at identifying and knowing our strengths, using them daily and cultivating those strengths that enable us to deal with challenges. The examples she gave to illustrate her points were highly relevant and recognisable to many in the room. Giving us practical strategies and sensible advice to help us all to ‘have a word with ourselves’! Focusing on our circle of influence – those things we can influence rather than those that are out with our control was another useful nugget.

Reminding us to be mindful of our self-care and our five a day for well-being, Mandi also encouraged us to become “strengths spotters”. If we see a colleague excelling at using one of their strengths – tell them! I did this today – it made my colleague feel good. It made me feel great. It all contributes to that all important support network that we have at work. Mighty oaks from acorns grow. Why not try it for yourself and contribute to our organisation’s general wellbeing?

Emily Thomas

Footnote: Find out about NU Women’s next event on 29 June 2016 via their blog:

https://blogs.ncl.ac.uk/nuwomen/forthcoming-events/improve-your-confidence-workshop-wednesday-june-29th/

 

Mediation

It’s good to see that our own internal mediation service is now up and running. As one of the trained mediators, I thought it might be good to share some thoughts as to the role of the mediator. To keep it brief, here are my 5 key points:

  1. Managing the process – mediation is not part of any formal procedure, but the mediator still needs to ensure good practice is followed, e.g. making sure everyone knows how it will work and maintaining a safe environment where people can be honest about their issue.
  2. Staying impartial – mediators are not there to pass judgement or assign blame. And when I mediate I’m not there in my role as an HR professional, I’m there as a mediator.
  3. Finding solutions – this is critical. We will try to keep discussions positive and constructive and focus on the future – “What will make this issue work better for you?”
  4. Clarifying and challenging – not in a negative way. At times we will have to do this to help people think about what they’ve said – is it realistic? What do they mean by that? How did that affect you?
  5. Gaining agreement – ultimately we aim to help the parties to come to an agreement over how to move forward. The agreement won’t involve the mediator – it’s up to the parties to make it work.

There is good evidence that mediation works, and there’s no reason why it shouldn’t here. More details on the NUMS website.

Richard Boggie

Let’s talk about USS…

After many months of consultation, negotiation and preparation, last Friday, 1 April, saw the launch of the new USS. Whilst some will undoubtedly be disappointed to see the end of the link to final salary, we shouldn’t lose sight of the fact that we are still left with a scheme that offers really valuable benefits. Yes, we’re all having to pay more (contributions are going up for both members and the University), but we still have a scheme which offers:

1. Defined benefits (for salary up to £55k) – this means you know from the start what you can expect to receive when you retire.

2. A package of benefits that helps protect you and your family, including death and ill-health benefits.

3. The opportunity for additional savings with a 1% match from the University (once the new ‘Investment Builder’ section opens in October).

Yes, pensions are dull and complex, but definitely not to be ignored. We’ll keep you updated by email, but go to the USS website for more details.

Diversity Round-up

For our first ‘People Talk’ post, I thought a quick round-up of some of our work on Equality and Diversity might be of interest. There has been lots going on, but here is a flavour.

We still await the results of the University’s application for a silver Athena SWAN award, which recognises progress in promoting gender equality across all subject areas, not just science and technology.  The School of English Language, Literature and Linguistics is busy preparing its submission – it will be the first unit from HaSS to apply for this award, and the Institute of Cellular Medicine will be applying for a renewal of their Silver award.

Many units who have applied for Athena SWAN awards have committed to more awareness training, including sessions on ‘Unconscious Bias’. Having attended a session with HR colleagues recently, I can recommend it as a useful reminder of how our personal background and experiences can influence what we might think of as our rational decision-making, usually to the detriment of minority groups.

Fancy testing your own biases? Take a look at these online tests run by Harvard.

Training delivery is being prioritised according to Athena SWAN action plans initially.  Any queries about arranging training should be via your Unit manager.

Another set of online resources you might find of use is our own Enable guidance designed to support staff with disabilities. Following discussions with disabled staff, we’ve updated the website and hopefully made it easier to find what you might need. We’ll keep working on it, so let us know if there’s something you’d like to see added.

And finally, just to let you know a few of the key people now working to champion equality and diversity across the University. Prof. Judith Rankin is our Dean of Diversity, the three Faculties are also making Director of Diversity appointments, Prof. Candy Rowe has taken up this role in FMS, Prof. Kate Chedgzoy takes up the role in HaSS on 1 June, and SAgE will be recruiting in the near future. Jan Halliburton is moving into the SAgE HR team, so we are currently advertising for a new HR Adviser on Diversity.

Richard Boggie – Acting Assistant Director (HR Strategy)