Achiever sample tracking system have a dedicated support team and we’ve standard call logging procedure in place for our users.
Raising support calls for Achiever
- Please log all incident tickets and service requests on nuservice.ncl.ac.uk
- After you login please click on “IT Support”
- You will then be presented with two options a) Log a Ticket: All incidents/problems i.e. that causes an interruption in service or a deterioration in service quality, should be logged as a ticket. b) Service Request: Request from a user for something to be provided e.g. Access, new functionality etc. should be logged as a service request.
- Log a Ticket: Please include the words “FAO Achiever Team” in summary of the ticket and please provide all the details about the problem.
- Service Request: Please search for “Achiever” in search bar and log your request under this category.