As promised, we now have a way for users of the system to feed in enhancement suggestions – a ‘wish list’.
Please use this form to tell us about what you think would be useful to change or add to the system. We will evaluate and prioritise these suggestions and where resource allows will work on those that are agreed to be useful amendments to be included in future releases.
It’s important that this is not used to report system faults (i.e. something’s ‘broken’) – instead please contact the ISS Service Process team via email or on extension 8111.
You can access the form here: http://forms.ncl.ac.uk/view.php?id=4647
For information, we already have suggestions about the following (not an exhaustive list):
- Enhance the search facility
- Reduce the number of email notifications and improve the content
- Add more categories (not previously requested)
- See if we can add ‘reminder’ functionality for analysts
- Find a way to summarise all notes and updates in one place for a single ticket
- Tidy up dashboard inconsistencies
- Allow analysts to customise their own dashboard views
- Review and improve ‘watch list’ functionality and content
This is a refinement of the comment about email notifications – there’s no point sending me this ‘Request SR:2001066 has breached – Priority 2 – High’
as the total text of an email. Either the notification should be surpressed or (better) something actionable should be included. I’m happy to talk about ideas further.
Thanks Steve. This is one of a number of changes we are looking at WRT email content; the most requested inclusion is the ticket details (rather than summary) on the notification to analysts that a new ticket has been raised. If you have any specific requests it would be great if you’d send them through on the wish list form, or speak to one of the Service Process team.