As an early Xmas pressie and parting gift to NU Service, I’ve made some improvements to the pdf report analysts see when clicking on the image from within an incident or service request ticket.

Now, as well as seeing the information from the ‘notes’ collection, you can also read the details from the ‘assign to another group’, ‘with customer’ and ‘back from customer’ collections.

Additionally, I’ve added in an ‘on behalf of’ user field and fixed the incident category data, which had previously been blank on all incident reports.