We are aware that some users of NU Service have experienced slow system performance. We have been investigating this issue with the vendor and colleagues from Applications Support and the Infrastructure Systems team.
Activities done to address the issue so far have included a re-build of the database indexes. This will now be scheduled as a periodic maintenance task, with interim re-organisation of DB indexes happening more frequently; as the latter does not require system downtime.

In addition, we are currently investigating more we can do to make NU Service more performant. This includes reviewing database properties, as directed by the vendor and also improving design and configuration aspects that will contribute to increasing NU Service page load times.

We will keep you updated as appropriate and may call on your user experience feedback after work is carried out.