We have upgraded to the latest version of the system; it includes new features that give us a platform on which to build future functionality. There are some enhancements in this version and some known issues that have been fixed which we want to make you aware of.

Fixes to Known Issues:

• Attempting to select ‘Assign To My Group Instead Of Suggested Group’ or ‘Assign To Me’ when creating a new Incident ticket without having first selected the ‘Impact’ and ‘Urgency’ will no longer cause an error message to appear at the top of the screen.
• When adding a task, the ‘Assigned Support Group’ for that task will now show up in the ticket history.