1. NU Service triggers an email notification to change owners (of significant and major changes) when their change has been added to the CAB agenda for review. This email notification is to invite the change owner to attend the CAB meeting at a specified time slot. The subject of this email notification is: “NU Service Notification: Change {Id} has been accepted for CAB review, at time {CABReviewTime}”.

If you have an existing outlook rule set to filter out/re-direct notifications from NU Service then it is recommended that you modify/add a new rule to ensure you have visibility of any CAB invitation email notifications.

2. NUIT Analysts are advised to extend their change planning horizon to facilitate the timeliness of communications associated with their changes.

3. As a reminder ‘Peer Review’ is important to help both change owners and approvers know more about people’s views on the proposal, and is especially important for significant and major changes. Change owners can encourage their peers to submit a peer review within NU Service.

Examples of types of reviewer include:

• Owners of potentially impacted services
• People who can advise on business impact
• Technical reviewers
• Support teams