In the recent inaugural CAB meeting, a few points came up that the group thought might be useful to share with others in NUIT – here are a few ‘top tips’:

1. Add a note to change tickets to outline consultations that have taken place, including details of who was consulted, and the outcome
2. Include the time it would take to roll back the change in the overall time requested to carry out the deployment.
3. There is a need to show a summary implementation plan in the change detail document, but the technical detailed implementation plan (or work instruction) can be held elsewhere. Please make reference to this in the change detail document if it exists.
4. Where a change is no longer required, the ticket should be cancelled using the ‘cancel’ action, rather than completed using the ‘record outcome’ action.