All modern versions of Windows have the Microsoft Remote Desktop software pre-installed. If you want the Apple Mac instructions then please click here.
Microsoft Remote Desktop can be found via All Programs > Accessories.
Run the software.
Click on the Options icon (usually found in the bottom-left of the window)
Click Advanced tab
Click Settings, under Connect from Anywhere
Click Use these RD Gateway server settings
Server name = tsgateway.ncl.ac.uk
Logon method = allow me to select later
UNTICK “use my RD Gateway for remote computer”
OK button
General tab
Computer = lampredi2.ncl.ac.uk
username = your lampredi2 username, which is normally the same as your University username
Click Connect button. Since this is the first time you have connected, you will be prompted for your University username and password. It might help to precede your username with campus\
That is, if your username is nabc123, you would use campus\nabc123 as your username.
Enter your details and tick the “remember my credentials box”.
Click OK.
Click Yes when you receive the “do you want to connect advice”.
Enter your University password (and username if you forgot to add it previously)
Click OK
Remember to log out of your session properly rather than just closing the main menu. Sometimes logging out incorrectly causes the Remote Desktop service to malfunction, both for you and other users.