IT support before and during your assessments

University IT support is available 24/7. If you have any issues accessing your assessment or University IT systems you can call us on +44 (0)191 208 5999 at any time, or email it.servicedesk@ncl.ac.uk (email is monitored 08:00 – 17:00 BST, Monday to Friday).

For your own peace of mind, before the assessment period begins, and to ensure you are prepared, we recommend the following:

  • Check you have your University username and password
  • Make sure you can log in to Blackboard or any other online systems that are required
  • Try accessing software you may need such as Microsoft Word

If you have any problems please contact the IT Service Desk.

You can access the full suite of Microsoft Office applications at https://office365.ncl.ac.uk – simply log in and click on the ‘app launcher’ in the top left corner.

The Student Windows Virtual Desktop (WVD) has most of the software that is available on a standard University cluster PC, including specialist applications to support students with health difficulties, dyslexia and disabilities. You can log in to it from a PC, laptop or tablet that is connected to the internet via https://go.ncl.ac.uk/itservice/wvd.

The Student Wellbeing Service also provides advice and support to enable all students to study effectively. 

Full details of the NUIT support for the online assessment period are available on the IT Service website.  

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