Tag Archives: NSS

NSS Support – Response Rates

Nearly a month has passed since the launch of the NSS so we thought it would be helpful to share some good ideas from colleagues across the university who have achieved strong early response rates.

Identify Key Timetabled Sessions

The Dental School used a mock exam feedback session to run through the NSS information slides at the end. Why not go one step further and also leave time for students to complete the survey on their mobile devices?

Strategy and Planning

The School of Arts and Cultures devised a communication plan to keep their Media students aware of what was happening which included;

  • Welcome back emails at the start of Semester 2 highlighting actions already taken as a result of student feedback
  • A brief introduction to the NSS around the launch date to explain how it works and that they will be given time the following week to complete the survey
  • A detailed presentation one week after opening followed by time to complete the survey before main lecture started
  • Communication of response rates to students, thanking them and sending reminders if necessary

In the future it is envisaged that this strategy will be rolled out across other programmes in the School.

Promoting a strong student/staff partnership

Professor Janice Ellis from the Dental School told us; ‘…we have good Student/Staff committee structures and in the general we have tried to promote an environment in which students genuinely feel that their opinion is valued.  This has been reflected recently in student comments at the Student Staff Committee’.

A key theme emerging is that Schools who promote an environment where students feel that their opinion is valued tend to achieve higher response rates.

This can be achieved by actively ‘closing the loop’ through demonstrating and communicating actions taken following Student Staff Committees, Module Evaluation and Stage Evaluation throughout all stages of degree programmes.

If you have any initiatives that you have introduced in house in an effort to boost response rates or encourage student engagement with the NSS and would like to share your ideas, then please contact the Learning and Teaching Development Service by emailing ltds@ncl.ac.uk

Using Mobile Devices for Surveys

No PC? That’s fine…

Did you know that students can complete the National Student Survey, module evaluations and stage evaluations using their mobile devices? Both the NSS and EvaSys evaluations can be completed on iOS, Android and Windows based devices.

Students don’t need to be tied to a PC to complete the evaluations, they can complete them anywhere – on the bus, on the Metro, at the end of your lecture – you name it, as long as they have signal, they can do it!

Boost response rates!

Letting your students know that they can complete the evaluations on their mobile devices may even help boost your response rates – they might not be aware that they can use their tablets or mobiles (or how easy it is)!

You could use the end of your lecture or seminar to ask students if they could use their mobiles to complete the evaluation on a module, without the need for an IT Cluster. You could also ask your final year SSC representatives to complete the NSS towards the end of a committee meeting and then spread the word to their course mates.

How do students use their mobile devices?

It’s simple, for the NSS students can follow this link: http://thestudentsurvey.co.uk/ or follow the link sent to their email. For EvaSys evaluations, students open their student email and find the EvaSys emails with their personal link in.

Once they click the link, the evaluation will open and they can complete it using their mobile device (some students will need to copy the link by highlighting it in their email and pasting into a web browser).

Alternatively, for EvaSys evaluations, students can log into Blackboard on their mobile device and find a list of open surveys under the ‘My EvaSys’ section on the ‘My Institution’ tab. You could even pop a notification on your Blackboard module page with some directions to the evaluation, or show students during class where to find them.

We advise that students save the evaluation as they are completing it – this way they don’t need to start from the beginning again if they get disconnected. It also means they can exit the evaluation, and go back to the place they last saved when they re-open the evaluation.

For more information, please take a look at our guide to using mobile devices.

Boosting National Student Survey Reponse Rates

Looking for tips on boosting response rates for the NSS survey? Below you will find a few ideas on how to achieve a higher response rate…

ipsos_nss_banner_lb_eng

Some ideas on what you could do…

  • Actively encourage completion using a mobile device. Wireless access is being continuously improved across campus which should make this really easy! When using a smartphone students just need to follow the link in their email which will automatically take them to the mobile version of the NSS Survey.
  • Arrange dedicated information sessions or set aside a brief amount of time at the start or end of timetabled sessions for students to complete surveys on their own devices.
  • Task student ambassadors or stage reps with encouraging their cohort to take part in surveys by posting on School/Programme social media. Encouraging discussion amongst student cohorts may lead to positive suggestions for improvement.

Communication is key…

  • Try to ensure examples of improvements made both in house and across the wider University in response to survey results are communicated widely. You Said, We Did  highlights recent University wide actions. It might also be a good idea to highlight separately what has been achieved at local level.
  • Don’t forget taking part in the NSS is an opportunity for students to compete with other Schools! Subject areas with the highest response rates at the end of the survey period will win a cash prize to spend however the students wish. Further details of this can be found on the LTDS webpages

Why is the NSS important?

Aside from helping the University ensure that students are satisfied with its courses the NSS is also increasingly crucial for prospective students and parents in deciding which institution to choose.

Data from the NSS is publicly available via Unistats. This official site allows prospective students to compare information across institutions and subjects/courses. The site draws together comparable data on areas that students have identified as important in making decisions about what and where to study.

As it is publicly available the NSS can also be used by prospective students but also by other bodies wishing to measure student satisfaction and experience, from newspapers to government and policymakers.

To find out more visit visit www.thestudentsurvey.com

If you have any initiatives that you have introduced in house in an effort to boost response rates and would like to share your ideas with the wider University, then please contact the Learning and Teaching Development Service by emailing ltds@ncl.ac.uk

 

National Student Survey Launches on Campus


Monday 6th of February sees the launch of the 2017 National Student Survey (NSS) at Newcastle University.

Entering its thirteenth year, the NSS gives students the opportunity to give their opinions on their experiences at Newcastle, from teaching to accommodation.

We will survey our final year undergraduate students in Malaysia and Singapore as well as those based here in the UK. We are unable to survey non-UK based students as part of the NSS, so we will be running a simultaneous survey using EvaSys for students at NUMed and those at SIT. The results of this additional survey will not be publicly available in the same way that NSS results are, but will allow us to have comparable data for Schools and programmes on our international campuses as well as for those programmes delivered here in the UK.

What is the NSS?

The NSS is an annual survey of final year undergraduates in England, Northern Ireland, Wales and Scotland. It is a high profile annual census of nearly half a million students across the UK, which gives students a powerful collective voice to help shape the future of both their course and university or college.

The survey is widely recognised as an authoritative measure of student satisfaction and, as such, the results are highly visible on Key Information Sets (KIS) and on Unistats, and often reported in the media. It has helped to build a broader picture of the quality of higher education in the UK and has made it possible to monitor trends over time.

The NSS is commissioned by the Higher Education Funding Council for England (HEFCE) on behalf of the UK funding bodies. Ipsos MORI, an independent research company, conducts the survey.

What questions does the NSS ask?

The questions allows students to provide feedback on a range of topics, relating to aspects of their learning experience which include the teaching on the course, assessment and feedback, academic support, organisation and management, learning resources, and personal development. Students also are asked about their overall satisfaction.

All final year undergraduates can complete the NSS.

WHO BENEFITS FROM THE NSS?

Current students

The University and NUSU examines the anonymised NSS data internally to identify areas of strengths and weaknesses. This information can be used to help effect changes designed to enhance or improve the student experience for both current and prospective students.

Newcastle has always supported the NSS and as a result of listening to what former students had to say, the following changes have been implemented in recent years:

  • increased opening of Robinson Library
  • increased availability of computer clusters
  • improved access to internet in University accommodation
  • new University policies on feedback turnaround time and feedback on exams

 How important is the NSS?

Aside from helping the University ensure that students are satisfied with its courses the NSS is also increasingly crucial for prospective students and parents in deciding which institution to choose.

Data from the NSS are publicly available via Unistats. This official site allows prospective students to compare information across institutions and subjects/courses. The site draws together comparable data on areas that students have identified as important in making decisions about what and where to study, including the findings of the NSS.

As it is publicly available and the NSS can also be used by prospective students but also by other bodies wishing to measure student satisfaction and experience, from newspapers to government and policymakers.

Promotions and Incentives

This year we will once again be focusing on the Schools’ league table that has been a success in previous years. Two prize categories will exist – one for subject areas with fewer than 100 students, and one for those with 100 students or more, with two prizes available within each category: £500 for first place and £250 for second place. Again, we are including Malaysia and Singapore in the league table to help support their efforts in encouraging responses too.

Weekly response rate updates will be circulated to on the nss-updates mail list, so everyone can see how their School/subject area is doing and who is in the lead on the league tables. Members of staff who would like to be included in this list can request inclusion by contacting ltds@ncl.ac.uk.

Want to know more

To find out more visit www.thestudentsurvey.com or contact the NSS team at Ipsos MORI directly at thestudentsurvey@ipsos.com. You can always contact the Learning and Teaching Development Service on campus by emailing ltds@ncl.ac.uk

If you go down to the Robinson Library today…

Psst! Do encourage your students to get down to the Robinson Library today for some Easter treats!
All they have to do to get a free creme egg (or a £1) and to be in with a chance of winning £20 is to visit the NSS Student Awareness table between 11.15 and 14.45.

Elliot Chapin (BA History and Archaeology) won £20
Elliot Chapin (BA History and Archaeology) won £20

Final Year students can fill out the NSS there and then if they wish.
There’ll be more opportunities for students to take part across campus over the next few weeks: Continue reading If you go down to the Robinson Library today…

National Student Survey Launches on Campus

This week sees the launch of the 2016 National Student Survey (NSS) at Newcastle University.

Entering its twelfth year, the NSS gives students the opportunity to give their opinions on their experiences at Newcastle, from teaching to accommodation.

We will survey our final year undergraduate students in Malaysia and Singapore as well as those based here in the UK. We are unable to survey non-UK based students as part of the NSS, so we will be running a simultaneous survey using EvaSys for students at NUMed and those at SIT. The results of this additional survey will not be publicly available in the same way that NSS results are, but will allow us to have comparable data for Schools and programmes on our international campuses as well as for those programmes delivered here in the UK.

What is the NSS?

The NSS is an annual survey of final year undergraduates in England, Northern Ireland, Wales and Scotland. It is a high profile annual census of nearly half a million students across the UK, which gives students a powerful collective voice to help shape the future of both their course and university or college.

The survey is widely recognised as an authoritative measure of student satisfaction and, as such, the results are highly visible on Key Information Sets (KIS) and on Unistats, and often reported in the media. It has helped to build a broader picture of the quality of higher education in the UK and has made it possible to monitor trends over time.

The NSS is commissioned by the Higher Education Funding Council for England (HEFCE) on behalf of the UK funding bodies. Ipsos MORI, an independent research company, conducts the survey.

What questions does the NSS ask?

The questions allows students to provide feedback on a range of topics, relating to six aspects of their learning experience: 1) the teaching on the course, 2) assessment and feedback, 3) academic support, 4) organisation and management, 5) learning resources, and 6) personal development. Students also are asked about their overall satisfaction.

All final year undergraduates can complete the NSS.

WHO BENEFITS FROM THE NSS?

Current students

The University and NUSU examines the anonymised NSS data internally to identify areas of strengths and weaknesses. This information can be used to help effect changes designed to enhance or improve the student experience for both current and prospective students.

Newcastle has always supported the NSS and as a result of listening to what former students had to say, the following changes have been implemented in recent years:

  • increased opening of Robinson Library
  • increased availability of computer clusters
  • improved access to internet in University accommodation
  • new University policies on feedback turnaround time and feedback on exams

 

How important is the NSS?

Aside from helping the University ensure that students are satisfied with its courses the NSS is also increasingly crucial for prospective students and parents in deciding which institution to choose.

Data from the NSS are publicly available via Unistats. This official site allows prospective students to compare information across institutions and subjects/courses. The site draws together comparable data on areas that students have identified as important in making decisions about what and where to study, including the findings of the NSS.

As it is publicly available and the NSS can also be used by prospective students but also by other bodies wishing to measure student satisfaction and experience, from newspapers to government and policymakers.

Promotions and Incentives

This year we will once again be focusing on the Schools’ league table that has been a success in previous years. Two prize categories will exist – one for subject areas with fewer than 100 students, and one for those with 100 students or more, with two prizes available within each category: £500 for first place and £250 for second place. Again, we are including Malaysia and Singapore in the league table to help support their efforts in encouraging responses too.

Weekly response rate updates will be circulated to on the nss-updates mail list, so everyone can see how their School/subject area is doing and who is in the lead on the league tables. Members of staff who would like to be included in this list can request inclusion by contacting ltds@ncl.ac.uk.

We will be using more social media outlets to promote NSS this year and are putting together the final details of a plan with the University’s Social Media Team. Thank you for recently sharing School platform addresses and administrators. Please get in touch with Myra Giesen (myra.giesen@ncl.ac.uk) if you think we can help with your School’s NSS campaign.

Student ambassadors promoting the NSS across campus will be strategically located across campus starting in teaching week 6 through the end of April. Locations and times will be advertised through social media outlets once they are set.

Want to know more

To find out more visit www.thestudentsurvey.com or contact the NSS team at Ipsos MORI directly at thestudentsurvey@ipsos.com. You can always contact the Learning and Teaching Development Service on campus by emailing ltds@ncl.ac.uk.