Listening to Neurodivergent Student Voices: Shaping an Inclusive University

We have created a new resource with our students to help us create a more inclusive university experience.

Neurodivergent students are a growing and important part of our university community, yet many still encounter barriers that impact their ability to thrive. With increasing numbers of neurodivergent students enrolling each year, most colleagues will interact with them regularly—whether they realise it or not.

Many of our students struggle with traditional academic structures, unclear expectations, and inaccessible learning environments, often without formal support plans in place. By making small adjustments and genuinely listening to our neurodivergent students, we can create a more inclusive university experience that benefits everyone—not just neurodivergent students, but the entire learning community.

How the Project Started

This project emerged from recognising that student needs are evolving, and traditional academic structures do not always provide the necessary support for neurodivergent students. With funding from LTDS, we collaborated with the Student Health and Wellbeing Team to ensure that student voices remained central to this project.

Hearing Real Student Experiences

Our key focus was understanding how neurodivergent students experience university life, both academically and socially. We used a framework called Key Aspects of Student Academic Life, which helped us examine crucial areas such as learning environments, social interactions, and overall student wellbeing.

We recruited students through JobsOC, then held relaxed, open discussions where students shared their perspectives on university life—what works, what doesn’t, and what could be improved. Their insights were honest, eye-opening, and full of valuable ideas for change.

Creating a Resource for Staff

From these discussions, we developed the Understanding and Supporting Neurodivergent Students Canvas course. The course is flexible and self-guided, allowing Newcastle University colleagues to explore the sections most relevant to them. Whether it’s deadlines, adapting to university life, or common challenges, the course offers real student perspectives and practical recommendations for staff.

The course covers a range of key topics, including:

  • Introduction to Neurodiversity
  • Key Aspects of Student Life
  • Creating an Inclusive Learning Environment
  • Support and Resources

Why Student Voices Matter

One of the most powerful aspects of this project has been hearing directly from students. Many shared not just their struggles but also practical solutions, demonstrating how valuable their voices are in shaping a better university experience.

By listening to students, we have already made positive changes. For example, students told us they like using the Room Finder tool to see what a classroom looks like before attending, as unfamiliar environments can cause significant anxiety. However, many students were unaware of this tool. Thanks to their feedback, we have made it more accessible on the Student Timetables webpage. Hopefully, this is just one of many positive outcomes from this project.

What’s Next?

This project has highlighted the importance of truly listening to students. By ensuring neurodivergent voices are heard and acted upon, we are taking steps towards a more inclusive and supportive university for everyone.

If you are interested in learning more about supporting neurodivergent students, you can self-enrol in the Canvas course using the following link: https://ncl.instructure.com/enroll/B9YKFJ.

PGT Peer Mentoring Task and Finish Group

We are looking to introduce further pilot schemes in regards to PGT buddy/mentoring within the University.

An email invitation was sent to Senior Tutors and Peer Mentoring staff coordinators to volunteer to join a Task and Finish Group to consider the best way forward regarding the launching of these pilots. If anyone would like to become a member of this group please contact Tony Chapman-Wilson, the University Peer Mentoring Coordinator for further details at Tony.Chapman-Wilson@Newcastle.ac.uk.

Module Evaluation Results

How and when are results of Module Evaluations received by Academic Staff?

Each module should be evaluated every time it is delivered using the University’s module evaluation system, EvaSys. The results are usually sent to Academic staff via email in the form of PDF attachments, and this is done in one of two ways;

  1.  The survey is set up by local Professional Services staff to automatically send the PDF results upon closure of the survey. This option can be selected during the creation of the survey.
  2.  Local Professional Services staff manually send the results in PDF format from within the EvaSys system at an agreed time. This option can be used if the automatic dispatch is not selected during survey setup.

In both instances the timing of the surveys and the receipt of results should be agreed within the academic unit, paying particular attention to survey close times to allow for discussion of results with senior colleagues if required.

More information regarding Module and Stage Evaluations is available on our webpages

The Policy on Surveying and Responding to Student Opinion details who is entitled to see results of Module Evaluations.

Case Study: Class generated content: Student Perspective

Picture of Sarah Atkinson

By Sarah Atkinson former Speech and Language Sciences student and current MSc student in the School of Education, Communication and Language Sciences

“Professional Issues… Sounds fascinating.” Thus my (admittedly extremely sarcastic) thought  upon hearing a module of this name would comprise the greater part of my workload during semester one of my final year becoming a speech and language therapist.

Despite hearing great things about it from my forebears in the year above, the prospect of this module did not fill me with delight. I certainly could not have guessed it would turn out to be one of the most enjoyable modules I have had the happy chance to participate in. Continue reading “Case Study: Class generated content: Student Perspective”

Boosting ISB Response Rates

The International Student Barometer is currently open and, as with any survey, there are actions that could be taken to help boost response rates.

Mobile Devices

Actively encourage completion using a mobile device. Most people have at least one mobile device and the ISB Survey can be completed on any device by following the personalised link emailed to students. Wireless access is being continuously improved across campus (as a result of student feedback!) which should make this really easy and convenient.

If possible arrange dedicated information sessions or set aside a brief amount of time at the start or end of timetabled sessions for students to complete surveys on their own devices.

Engage Students

Task student ambassadors or stage reps with encouraging their cohort to take part in surveys by posting on School/Programme social media. Encouraging discussion among student cohorts may lead to positive suggestions for improvement. Announcements could also be made on Blackboard community or module pages.

For all internal and external surveys it is important to ensure examples of improvements made both in house and across the wider University in response to results are communicated to students. Try to highlight what has been achieved at local level in response to past surveys of any kind and direct students to the ‘You Said We Did‘ webpage for examples of how student feedback has helped shape the student experience.

Prizes to be won!

Don’t forget to remind students that in return for their valued opinions, all respondents are entered into a prize draw (see terms and conditions). In 2017, the prizes include:

  • 1st Place prize: 5-inch iPad Pro (one available to win)
  • 2nd Place prizes: iPad mini 4 (two available to win)
  • 3rd Place prizes:£20 Amazon gift card (20 available to win)

What does it matter anyway?

The Student Voice is an essential component of how the University does business. We need to hear about student experiences and work with students to improve the student experience for them and for future students. While feedback can be gathered in other ways such as through Student-Staff Committees, student surveys give the opportunity to capture data that can be compared easily between academic years and stages. Positive and negative responses are equally as important as we need to know what we do well so it can be rolled out as best practice, and where we can improve to help students have the best experience possible.

The higher the response rate to a survey, the more representative the findings should be.

If you have any queries regarding the ISB or any examples of efforts to boost response rates you would like to share please contact us.

Using Mobile Devices for Surveys

No PC? That’s fine…

Did you know that students can complete the National Student Survey, module evaluations and stage evaluations using their mobile devices? Both the NSS and EvaSys evaluations can be completed on iOS, Android and Windows based devices.

Students don’t need to be tied to a PC to complete the evaluations, they can complete them anywhere – on the bus, on the Metro, at the end of your lecture – you name it, as long as they have signal, they can do it!

Boost response rates!

Letting your students know that they can complete the evaluations on their mobile devices may even help boost your response rates – they might not be aware that they can use their tablets or mobiles (or how easy it is)!

You could use the end of your lecture or seminar to ask students if they could use their mobiles to complete the evaluation on a module, without the need for an IT Cluster. You could also ask your final year SSC representatives to complete the NSS towards the end of a committee meeting and then spread the word to their course mates.

How do students use their mobile devices?

It’s simple, for the NSS students can follow this link: http://thestudentsurvey.co.uk/ or follow the link sent to their email. For EvaSys evaluations, students open their student email and find the EvaSys emails with their personal link in.

Once they click the link, the evaluation will open and they can complete it using their mobile device (some students will need to copy the link by highlighting it in their email and pasting into a web browser).

Alternatively, for EvaSys evaluations, students can log into Blackboard on their mobile device and find a list of open surveys under the ‘My EvaSys’ section on the ‘My Institution’ tab. You could even pop a notification on your Blackboard module page with some directions to the evaluation, or show students during class where to find them.

We advise that students save the evaluation as they are completing it – this way they don’t need to start from the beginning again if they get disconnected. It also means they can exit the evaluation, and go back to the place they last saved when they re-open the evaluation.

For more information, please take a look at our guide to using mobile devices.