Project activities – Page 6

6) We Love Bikes: Prototype and StoryBoard

The prototype for our design will include multiple user friendly interactive features that all revolve around improving the accountability and the communication of information of the forum. All these features will be available on a website dedicated to the cycle stakeholders forum.

One of the main features of our website prototype will be an interactive map which shows the location of issues raised involving cycling infrastructure in Newcastle. In this format everyone including new members to the site and forum will be able to clearly see the key issues and problems facing cycling in Newcastle. Users will be able to view the key issues raised in the meetings and also on the website and view comments by other member of the public, members of the forum, engineers and council representatives. Each issue will also show a progress bar showing different colours that indicate whether or not these issues are being addressed by the council and at what stage these improvements are at, this will improve the accountability of the council and show that the issues raised are being used by the council. There will also be markers to show where improvements have been completed by the council from issues raised by the forum to show new members that the forum works and cycling infrastructure is being improved in Newcastle.

There will be an organised minutes section that is set out in chronological order that users can access to see what was brought up at each meeting. Users will also be able to access meeting dates and times. It will also have links to other relevant groups and pages that are relevant to cycling in Newcastle. Users will also be able to create profiles to be able to comment on different issues. They will be awarded points when they contribute to the page which acts as an incentive to do so, this means that individuals can be recognised for the time and effort they put into the forum.

To have a glimpse of our prototype, here is a storyboard that shows how our project could be helpful and how we can use it. The starting point is basically a cyclist facing a problem and who wants to raise it up to the city council.

5) We love bikes week 5 mid term presentation

After the midterm presentation it was made clear that we needed to rethink our design and function of the project. One key point that was brought to our attention was the fact we needed to find some way to improve the accountability of the council to the forum. After research we found a webpage called “Fix my street” that involves an interactive map where people can point out different places in the city that they find problematic, upload images of the issues they find on the spot and also leave a comment where they can describe the issue and also make suggestions for improvements. The council then address these problems and change the status of the issue to fixed so people can see that the council is accountable to these problems.

Another issue that needed to be addressed was that the notes and minutes don’t always get sent out to the forums email list and that the minutes on the internet were not easy to access and not organised clearly. During our research to remedy this we found an organisational website called Trello that clearly organises information and shows which are the most important issues that need to be dealt with first, software like this would be ideal for the forum so that can rob can see which issues of cycling in newcastle need to be tackled first.

We started to think about how we could make a website that would address these issues raised above. We settled on a webpage due to our user research findings that showed this to be the most accessible format for the communication of information. The main feature of the website would be an interactive map of newcastle that would show all the areas that have been raised as an issue for cycling. Clicking on each individual point would show comments made by the forum and profile users on the site and also show a progress bar that fills when the comments have been addressed by the council and if these issues have been fixed to improve the accountability of the council to the forum which might encourage groups such as the newcastle cycling campaign to engage with the forum. There will also be a way for people to vote on which issue needs to be addressed. We’re choosing this as a feature so that the organization of the issues raised can be improved and rob and other council members can see which areas of newcastle’s cycling infrastructure needs to be improved first. When each issue is selected on the map it will redirect you to a page where there is more information on the issue and an area where you can view comments on the issue and write them yourself. A side note to the website will be a page that clearly and chronologically organises the minutes from the meetings so that people can access these whenever they want in a clear format. We decided to do this as this was one of they key problems that the stakeholders brought to our attention with the minutes from the forum.Users have the ability to create their own profiles on the webpage this will allow them to receive notifications and emails about the progress of projects this is in order to keep people interested in the projects taking place. Users involvement in the website is also rewarded for raising issues and voting on projects users will gain points which will gamify the website encouraging more user interaction. Once users have received enough points the can be redeemed for financial rewards.

4) TRECC Review and Project inspirations

This week we made a lot of advancements from the previous week as we felt we couldn’t really move forward without meeting our mentor. When we met with Peter he guided us on power dynamics as something major we need to consider- do community feel safe expressing their views to a large, intimidating company? Will their voices be heard? Will their views and opinions be twisted? David also expressed concerns over transparency- how much will be released to the public? Will anything be held from public? Regarding the app he suggested a few things for us to consider:

A reference/scrutiny group to sign things off from developers before posting on the site and approve comments from residents before they go live
Is it possible to have a framework? Each development is different
Developers digitised proposals make it easy for them to gloss over more difficult/controversial parts of the scheme- we need to be aware of that and keep up level of transparency
Always going to be controversy and challenge around new developments- has potential to cause more dispute
WHO IS YOUR AUDIENCE?

From the meeting and time spent as a group we had began to perfect our ideas and think more in depth about the exact features of our app. Another main point is the we had previously been calling the group of people we wanted to engage with ‘hard to reach’ and from our mid term presentation it was pointed out that how could we engage with all these different groups of people with one app when they all have different needs. We came to the decision that we would be focusing our app on the groups of people that already show an interest in planning but due to current procedures they cannot express how they feel. Now our aim was to focus on people that wanted to engage but couldn’t rather than get more people engaged because you can’t really engage someone if they don’t want to be engaged. From this we had a clear focus and could begin to start thinking of how we would design our app.

Atlanta Community Engagement Playbook:

Inspirations for the app came from literature and ideas around the world and we could really start to get specific in what we wanted. One very helpful literature was about the Atlanta Community Engagement PlayBook which is designed for Atlanta one of the fastest growing cities in USA to engage communities to facilitate constructive engagement and to mobilise community-led development and change. The long-term goal is to offer community associates and service providers a set of actionable practices to achieve greater levels of quality engagement. We selected this as one of our main inspirations as we would be associated more closely with being a ‘service provider’, but some of the principles behind the plays for community associations are what we are trying to include within the app (e.g. creating a community led vision for change; creating an inviting and open platform for community members to rally around; and weaving elements of fun and culture the practice). The long-term goals of the playbook is similar to our long-term goal as we want to create a tool that will actually alter the current practices, however we are going down the route of the app rather than more community based projects. This makes it easier for us to involve all the members of the community that wish to be involved. Some of the action guides provide useful methods for some practices, we have used, and could still use, some of these guides when going through the processes of mapping, sketching, deciding, prototyping, and testing.

Playing with Empathy: Digital Role-playing games in Public Meetings

This literature was a study of the implementation of a game called participatory Chinatown a 3D multiplayer game designed to be played in the physical space of planning meeting in Bostons Chinatown neighbourhood. The reading helped us to understand how role-play can affect the way people understand issues and engage and looks at challenges of extracting player empathy from gameplay to a larger context that can then be studied and implemented. Some features include augmented deliberation like debating while playing as character in 3D virtual world (not necessarily as themselves) enchancing empathy, which is needed for group cooperation. There were high scores at the end for discussion where the discussion moderator asks people (using characters name) on how they felt about results this prompted discussion about competition, trade-off, lack of resources, transportation. Participatory Chinatown demonstrates that role-play can engage players in local issues and motivate engagement. However its making people aware of how the framework acts outside the game when you cannot score points. We used some extractions from this document rather than the framework of the game. Our target audience is not people that have a lot of time on their hands and would not really engage in something that required so much effort as going somewhere and walking around. However from this we learnt that the whole idea of visually seeing something and being able to walk around it and see all elements really helped with engagement. From this we started to develop ideas about a map feature in our app that would allow users to physically see the development locations and scroll around to see exact details. Also the importance of the discussion aspect, in our app rather than promote a huge conversation between everyone which could go off topic we are thinking about more of a news feed of everyone different comments so everyone feels their voices are heard.

Second life:

This idea is advanced logging (collection of data) techniques to capture the interactions of the user with the virtual environment to generate a log i.e. what people look for in a CAD imagine or where they go in a game. This is then brought together to create an approximate estimation of real user interaction with the project in real life. It can produce design ideas and amendments from planners and users of the programme. Second Life gives a running account of user experience with the project as it starts and moves on, giving planners better and more comprehensive ideas for the use of space. Second Life puts users in a virtual world in the place of an avatar or a playable character, users walk through and interact with the space and the objects within it. Users can see how the new development will look or show how they interacted with the old site and information is collected from both. We took a lot of inspiration for this as it really showed that ICT is becoming ever more vital for urban planning in 21^st century but there is some worry about more local communities being overlooked in favour of more global and further reaching initiatives so we realised the importance of focusing on the local. From this we decided to make everything user specific so that the community felt that this application had been made for them and tailored to there needs which we had gathered from our stakeholder meetings. But also heavily featured these ICT features that are fairly new and we new we wanted the make something modern and innovative. It showed us that to visualise it there needs to be a feature of the virtual environment we have continually seen pop up to stay with the times.

We look forward to start defining and perfecting our ideas.

Week 6, NUDC: Storyboard sketching

Hello again,

During this week’s lecture we listened to a representative from the group SPACE for Gosforth. What he talked about is very much relevant for our project since the group wants to make Gosforth more amiable for cyclists. However, the area of Gosforth is not a part of the Streets for people campaign which makes it harder for them to evoke change. So while the council aims to change people’s way of transport via physical changes of the streets the SPACE for Gosforth aims to change people’s way of transport through an attitude change first and then physical changes of the streets. When we talked to the stakeholders one of the problem that came up was that the public did not understand why the council was changing the area. We’ve discussed this before and decided that we in our product will add information not just about the planned changes but also about Streets for people.

During the seminar and our meeting we started discussing the outline of our storyboard and user experience as well as starting to draw it. All in all we’re thinking about 7-8 storyboard panels for demonstrating the use of our product. Below is the basic outline sketch of the storyboard.

It is important for us to include the most important uses for our product, informing and gaining feedback, together with the sticker concept as a mean to spread the word. The setting will be outside and since we’re hoping to get a lot of response from students, who to a lesser degree have cars, we don’t think this will be a drawback. We’re also thinking about having a second display with the same software in an inside setting as well, for example in the library.

4) Youth Council group – example search

Digital Civics blog

During last week’s session it became clear that we had one main design concept in mind – a website with an interactive tool to address litter as a social problem. Originally we were going to design our interactive tool in an app, however it became clear that it could be too costly and therefore decided to do it via a website. The website also fits in well with the feedback that we got from the youth council as they said it would be a good idea to put the website link on the school home page, which in turn should generate a larger user group as more young people will be coming across our page on a daily basis and get to a large young audience as we are targeting schools.

The design of the interactive tool itself revolves around being able to go through the North Tyneside area with your mouse on the computer screen. From here young people will be able to gain more of a perspective of where litter ends up i.e. landfill, the ocean etc. There will also be a game that almost takes inspiration off Pokémon go where you can collect points from barcodes off bins and in turn get rewards when you pick up rubbish (this is an minimally developed idea and we are looking into the logistics of it more). We are also hoping to design a ‘North Tyneside of the future’ which will give an outlook on how the area will look if we continue to litter at such a rate, and on the other hand how it would look if we were to become cleaner- we hope that this could encourage behavioural change that will change their outlook on how to treat their local area. Below are a couple of links to show the sort of style we want our website to follow.

https://www.youtube.com/watch?v=Ur9MqboHfhw

https://www.youtube.com/watch?v=v64KOxKVLVg

Although we have a relatively clear idea in mind, we are still yet to get much feedback off the client, and because of this we have been in contact to ask a range of question. Although we are still waiting on a reply we hope that once we get these answers we will be able to shape exactly the direction that our project is going. In addition to this we received feedback during our presentation that it would perhaps be in our interest to look at a wider range of environmental issues which prompted us to think of the possibility of a quiz on the same webpage that young people can fill out, this data can then be collected and returned to the schools – this can then get passed to the youth council who can use this information to benefit them when putting forward ideas to change the area and express young people’s point of view in a more professional manner.

4) Cycle stakeholder forum

After the first meeting with Rob Snowball, we established some specific goals that we reached after interviewing our stakeholders, Rob Snowball, Heather Evans, Rorie Parsons and Mark Nelson. Regarding or long term goals, they haven’t really changed, they are just more precise. We still want to get more involved in the forum, a feeling shared by most of the people we met but our main goal will be to focus on how to make this forum progress.

This idea is divided in two points :

First, we need to improve the visibility of the forum, especially on the website which is not very visible. But also help cycling to get a better recognition in the city.
Secondly, to make access to the feedback easier for all the people who attend the forum and also easier to publish it, after Heather has taken the minutes.

Furthermore, we find it useful to improve interactions between the council and the forum.

Products/services/devices that serve as inspiration for our project

Mobile Phone: We chose this piece of technology as it can be accessed by a wide range of individuals due to the popularity of smartphones and the fact that individuals can access information anywhere anytime. In our project it is important that we have a system that can communicate information clearly and can be accessed by a wide demographic of individuals in the forum, we think a mobile phone could meet this criteria.

Computer: We chose this device as it is one of the most effective ways of communicating information between individuals however this device is more accessible by the older generation. This is important as a large portion of the cycle stakeholder forum are of the older generation that might have more access to computers than mobile phones.

Email: Email was recommended to us as a good transfer and display of information by Mark Nelson as a way to communicate the time of meetings and also to supply the meeting notes to a group of individuals. Email newsletters are also simple to setup and use.

Website: A website is an accessible way to present and relay information. They can also be interactive which is important for the cycle stakeholder forum as we need a system in which people can communicate their opinions on different cycle routes around Newcastle.

Week 4, NUDC: Mentor Meeting

Hello again,

For week four we had a meeting with our academic mentor Sean. At this point we had already got a good outline of the mid-term presentation which allowed us to go through it with Sean making sure it was efficiently informative of our research. Specifically, we went through our goals for the project along with our prioritization and stakeholders. The meeting acted as a reassurance for us that we were on the correct path. With the conclusion of the meeting we decided that the main stakeholder as the target for the project would be students, tailored for the JRA rather than the council.

Furthermore, the seminar gave us some time to go through relative literature about different digital civics projects. For example, one of the inspirations that we had from said literature was the VoxBox, a playfully nostalgic booth that provided the user with a reward in the form of a simple ball. With the addition of an old phone set with a clunky aesthetic it stood out in public and tapped into the public’s curiosity. This led us to the importance of grabbing the user’s attention before they even become a user of the prototype, furthermore this example showed that there is a lot of freedom available for the design of the prototype that could make it eye-catching and intriguing.

Week 3, NUDC: Stakeholder meeting

Hello again,

So far, we have held a meeting with two of our stakeholders, Ali Lamb and Ed Barrington. Ali Lamb works for Newcastle City Council and is part of the Streets4People (S4P) programme. By meeting her we hoped to gain a second opinion (the first being Tony Waterston) on what our goals and main focus should be. She had a slightly different viewpoint in that she thought the residents of Jesmond were already willing and able to provide feedback on planning applications whereas Tony was concerned the JRA were only reaching about 10% of the local population. Ed Barrington, who is a member of the S4P reference group, gave us insight into what difficulties might be found in trying to place some sort of digital technology around the school areas to gain feedback as he is a parent and long term resident of Jesmond. In this meeting we also involved our academic mentor, Sean Peacock, to give us assistance in managing the meeting as he had worked with our stakeholders previously and use his expertise in digital civics and experience as a student to give us a more clear focus of what our role is. Afterwards, Sean told us to not put too much emphasis on trying to reach children as the meeting had a large focus on Jesmond primary school.

We came into the interviews with some pre-prepared questions in mind that had come up from our meeting with Tony Waterston but by carrying out a semi-structured interview, we allowed ourselves to use the new information that the stakeholders told us to think of new questions.

According to Ali the council received money from the Cycle City Ambition Fund (CCAF) to invest into improving cycling routes and walking alike. Ed had informed us that locals often miscomprehend planning goals so instead of adopting to improving cycling they cared more about the council creating more parking lots which contradicts their aims.

The council beforehand became involved with Commonplace, creating a Needs Analysis (interactive feedback map) utilised for 3 months. Jesmond had done considerably better than other areas, which had 467 people registered and producing comments, between them creating 1500 comments. The council has 7 locations in Jesmond in mind, based off of activity and analysis findings which we could utilise as locations for our product placement. Moreover, Jesmond was identified as the most behaviourally malleable area from mosaic profiling, as residents often consist of students and alike. This means they’d be more likely to adopt greener transportation methods such as cycling to the universities. Ed also highlighted the significance of having the physical product we’d create indoors to make it more comfortable and potentially more secure from both weathering and vandalisation.

We have also started thinking about our midterm presentation about our user and stakeholder research. Currently we feel like we’re more or less in phase with the module work and looking forward to meeting our mentor again during the next seminar to further discuss our meeting and what we should do next.

2) Initial Client Meeting – Project Tyneside Council Youth & Environment

Stakeholders – First Client Meeting

Client Meeting 11/10/2017

Throughout the meeting we address a number questions and highlighted areas we need to further research. This will be done through a meeting with the direct client and youth council members. We have also outlined that secondary research such as previous council minutes, youth data for the local area and the comparison of North Tyneside council and others in the country that have been successful regarding similar issues would be beneficial. A key component that as a group we feel we now clearly understand who the stake holders ae and the level of importance within each of those.

Long Term Purpose:

Youth feeling apart of the council and the decisions made
UN Convention (children should be involved in decisions that impact them)
Engaging the youth in matter locally
North Tyneside leading the way for encouraging youth to be involved
Participating at younger age has long term benefits
Encourages involvement in other aspects of life (eg. Political)

Environmental Challenges:

The progress as be so far limited
Cleaner streets
Recycling issues
Physically looking after the street scape
Energy saving
Improving the area and how that reflects and improves self-image and pride of a community

Why are you doing this project?

Being youth ourselves we can engage on a better level and understand why those involved want to be heard with their concerns
Environment is an element in this council that is currently lacking but a major issue both locally, nationally and globally

What Stakeholders are in the brief?

North Tyneside Council
Mayor
Youth Council
Youth Mayor
The community

What collaborative exchanges are challenging for them currently?

Youth council is only presenting their ideas and concerns in basics forms such as hand drawn images therefore hard to convey this seriousness to the council

What do they want to solve together?

Yet to know will follow up directly after a meeting with the youth council directly

Short Term Goals (week 5)

Meet the youth council
Talk to Julia (direct contact for project)
Outline what digital method would be most effective
Find out the main issues that the youth council wants to the change. Find out if these changes would have to go to a planning process?
Address if we are aiming to provide a solution to one main issue or multiple

Long Term Goals (week 12)

Provide a digital method that allows young people to present their ideas or concerns in a way that adults will take the information seriously (eg. statistical evidence)
Ensure the youth council feels the method we design will be useful long term
Allow the digital method to be used to engage people in multiple issues that directly affect them within their council

It’s been a great time

It has been our great honour to have the opportunity to work on this project and we think it’s time to look back on the many things we’ve achieved, together.

When we were first assigned the project, we had no idea how to start. We didn’t know what the young people were after. Our team had to come together to explore and think about all possible options to set out a basic framework.

Comparing with other teams, we’ve come a long way before we finally made the decision of what we were gonna do – an educational app. It was late and so we were pushing the time limit a bit, too. With the invaluable input we received from our project partners, we’ve learnt, we’ve grown, we’ve refined, together.

This is the final interface update we expect for now and it is based on the feedback we’ve got from our project partner. We’ve given it a bit more of character, we’ve got the street view and we’ve revamped the way it looks. We’re loving it and we hope you love it as much as we do.

Another reason for us to celebrate the finish of this final Plan A Lot prototype is that it responses to our original intention naturally and successfully. It looks good and it is helping young people to learn about planning. We haven’t gone for the ‘hard-sell’ tactics to get the idea of urban planning across, but it is working even better than using the ‘hard-sell’ tactics. So yes, it really is something to celebrate.

To us, we’ve given our best shot to this project. As much as we want to continue bringing this project further, we’re afraid it has to come to a close at this stage. We’re committed and we still firmly believe that this project will really make a difference to the young people and we hope further developments would be considered by the relevant parties, but we regret to say that this might not be something that’s within our ability today. Please allow us to say a massive ‘thank you’ to you for being part of our journey on Plan A Lot in the past three months.

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P.S. Just before we go, we’d like to let you know that we’ve actually done a presentation plus a write up that chronicles the processes we’ve gone through to produce Plan A Lot. If you’re one of our project partners, you should have received these items electronically already through Teresa, our very charming coordinator whom you really should have known by now. If you’ve never worked with us before but would still like an electronic copy as well as for all other enquiries, please email us at T[dot]Ho1[at]newcastle[dot]ac[dot]uk.