Category: Inspera

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The role of Digital Exam Support Assistants (DESA)

A photo of hands typing on a laptop keyboard.

Digital Exam Support Assistants (DESAs) are PGR students who support invigilators in digital exam venues to help students troubleshoot any technical issues using the safe exam browser software. Safe Exam Browser is software which works alongside Inspera offering a secure ‘locked down’ digital exam. Inspera Assessment is the University’s Digital Exam system used for present-in-person, secure online assessments.

How do DESAs support exam invigilators in digital exams?

DESAs are on-hand to support students and invigilators to troubleshoot issues faced when accessing Inspera for Bring Your Own Device (BYOD) exams. Exam invigilators have reported that the presence of DESAs makes them feel more confident in digital exam venues. Feedback has stated that DESAs have been a ‘confidence booster’ and that invigilators ‘couldn’t do it without them’. Invigilators reported that the DESAs were responding to queries quickly which has also been stated by students who had DESA support.

How do students find the DESA support?

39 students submitted their feedback on their Semester 1 22/23 BYOD exam. When asked how satisfied they were with the technical support available in their exam, two thirds of students (67%) reported that they were satisfied or very satisfied.

Students reported that ‘those who requested support were dealt with quickly and there was little hassle.’

How did the DESAs find their experience?

We asked some of our DESAs how they found their experience in the role this year. Check out some of the quotes below:

“I had a wonderful experience with the team. Enough training was given to staff. Would like to work with the team again. Thanks for giving me the opportunity.”

“Regarding my experience in the DESA role this academic year, it provided me with a valuable opportunity to contribute to the Digital Assessment Office and engage with fellow students. The role not only enhanced my understanding of digital assessment practices but also allowed me to develop essential skills in communication and collaboration. I am grateful for the experience and the chance to be a part of improving the assessment process at Newcastle University.”

What’s next?

We are pleased to report that the DESA role will be returning in the 2023/24 academic year. This support provision has been crucial in supporting our students with any troubleshooting during their BYOD digital exams. For more information you can email the Digital Assessment Team.

You can find out more about Inspera in our other blog posts on Inspera and on our Inspera Digital Exams webpage.

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New Inspera training offered

Inspera Assessment (the university system for centrally supported digital exams) is supported by the Learning and Teaching Development Service with a range of training options open to all staff. We now have a new training session aimed at Professional Service colleagues due to run on March 9 from 3-4pm. You can sign up via Elements.

This session will introduce the digital exam platform Inspera, and how to support an Inspera digital exam.

  • Introduction to Inspera
  • Creating an account
  • Reviewing crated questions and question sets
  • Basic functionality including randomisation and question choice options
  • Allow listing and adding resources
  • Checking the student view
  • Entering or amending question marks
  • Inspera Scan sheets

Who should attend?

This webinar is suitable for any professional services colleague supporting an Inspera digital exam.

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Students evaluate using Inspera for 21/22 Digital Exams

Inspera Assessment, the University’s system for centrally supported digital exams, launched for the 21/22 academic year. A key part of understanding how we better use digital exams is to consider ways to improve the student experience of taking a digital exam. Following the launch, the Learning and Teaching Development Service (LTDS) asked for student feedback from those who took a digital exam in 21/22.

142 students submitted their feedback.

Here are our findings:

65% of students were somewhat or very satisfied with their overall experience of taking their exam using Inspera.

A pie chart titled ‘How satisfied are you with the experience of taking your exam(s) using Inspera?’ depicts that students reflected their experience(s) as: 1. Very dissatisfied 11%. 2. Somewhat dissatisfied 14%. 3. Neither satisfied nor dissatisfied 10%. 4. Somewhat satisfied 30%.   5. Very satisfied 35%.
Results of the Inspera Student Evaluation

How easy is Inspera to use?

81% of students found starting their Inspera exam somewhat or very easy.

80% of students found handing in/submitting their Inspera exam somewhat or very easy.

When asked to compare a written exam paper and an Inspera paper which included written questions where students could type their answers, 63% of students stated they found it somewhat or much better using Inspera.

Is Inspera better for Take Home or on Campus PC cluster exams?

85% of students were somewhat or very satisfied with their overall experience of using Inspera for their take home exam(s).

73% of students were somewhat or very satisfied with their overall experience of using Inspera for their PC Cluster exam(s).

Thoughts for the future

Inspera seems to be a hit with students overall; the experience of using it is largely positive, with Inspera Take Home papers gaining the highest satisfaction scores. PC Cluster Inspera exam satisfaction scores showed the majority of students were satisfied with their overall experience. Feedback clearly indicated many students felt re-editing written answers works well in Inspera (and is better than trying to edit paper based written exams).

The most common concern raised was around plagiarism. LTDS is keen to work with colleagues to alleviate student concerns and ensure that the provision is developed and supported going forward.

LTDS opened its provision for digital exams to all modules, and the number of planned digital exams for 22/23 has increased.

To better support students before their exam, the LTDS recommend students practise with Inspera. Our survey showed 60% of students tried at least one demo before their main exam; we’d like to get that figure up! Practice exams can help with learning to use the tool and they are accessible via Canvas.

Try it out:

Student Inspera Demo Course

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Inspera Assessment, Digital Exams Launch – Presentation Recording

Inspera joined us via zoom for a presentation about the new Inspera Assessment software.

The presentation was delivered by Graeme Redshaw-Boxwell and Susan Barfield from the Learning and Teaching Development Service, who were joined by Suzanne Keys and Harvey Tayman from Inspera. Graeme and Susan discussed the journey Newcastle has taken with Digital Exams, why we are excited about the new software and what it will allow future digital exams to do. Suzanne and Harvey went on to demonstrate the assessment software, from a student and academics perspective.

This is the link to the recording from the session.

The following questions and answers were discussed during the sessions

I want to introduce a digital exam using Inspera, what can I do next? 

Digital exams for semester 1 are only available for modules that have this listed in their 2021-22 MOFS. If you wish to run a digital exam for 2022-23, when you complete your 2022-23 MOF select “PC Examination” for  the Assessment Component.  

If you are interested in running a digital exam in future and would like to find out more, please see our Digital Exams webpages, or contact digital.exams@newcastle.ac.uk .  

We would like to pilot it on some modules, where do we start? 

Please see the  Digital Exams webpages for information on how to get started. I you have a semester 2 exam that you would like to turn into a digital exam, please email digital.exams@newcastle.ac.uk to discuss. 

What capacity is there for digital exams with large cohorts?  
We have previously supported exams with over 400 students and it possible to manage large cohorts, although this may be over several venues. 

Can external examiners access? 

All Canvas users have access to Inspera. If your external examiner has been set up with a Canvas account, they can access Inspera. 

Can you download a copy of the exam paper? 

It is possible to download a PDF version of the exam. 

Can I download feedback 

It is possible to download students’ submissions, feedback annotations and marks as two separate PDFs. 

Can you use Turnitin to check for similarity on typed essay questions? 

Turnitin has been integrated into Inspera, so it possible to check a student’s submission for similarity. The Turnitin marking tools are not available, so it is not possible to use QuickMarks. 

How do we ensure the academic integrity of digital exams? 

It is possible to use a lock down browser on cluster room PCs and students’ own devices exam for digital exams. Ahead of the exam, the students will be asked to install the Safe Exam Browser software on their own laptop if it is bring your own device exam. To start the exam, they must run Safe Exam Browser, which will lock their PC from being able to access anything else. When they submit their exam and close lockdown browser, they can use laptop as normal.

It is not possible for a student to access an exam that requires use of Safe Exam Browser without using Safe Exam Browser. There are warnings in the monitor module if a student had tried to exit the lockdown browser. 

The Inspera Assessment, Digital Exam Launch will continue with two more sessions taking place in person on the 9th and 10th November, click for further details and to book a place

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Inspera Assessment – Digital Exams Launch Events: 12 October, 9 and 10 November 2021

Typing on laptop

Inspera Assessment is the University’s new system for centrally supported digital exams. Academic colleagues, Professional Services colleagues and Postgraduate Students who teach are invited to Inspera Launch Events for live demonstrations, the chance to meet with our Inspera colleagues and to find out more from the Digital Assessment Service here at Newcastle. The events will showcase:

  • The student experience of taking a digital exam, and the tools they have available.  
  • Different question types including automatically marked questions, for example Multiple Choice, Fill in the Blank and Hot Spot questions. 
  • Essay questions- students can type their answers and incorporate drawings or written calculations into their online answers where needed.  
  • Setting up exams in Inspera and some of the key options available. 
  • Multiple ways to grade assessments so you can choose the best approach for your assessment.
  • How you can easily schedule an Inspera exam if you’d like to introduce this in your module. 

There will also be plenty of time for questions and discussion.

Following feedback from colleagues we have moved the in-person sessions to the 9 and 10 November. The online session will still take place on the 12 October.

View all sessions and sign up here

“The introduction of Inspera Assessment for digital exams is a big step forward for education, assessment and feedback at Newcastle University. This new system enables us to ensure digital exams are accessible to all our students, increases the University’s digital exam capacity in the long term and will play an important role in supporting more authentic assessment.” 

Professor Tom Ward , Pro-Vice-Chancellor, Education

If you’d like to find out more about Inspera visit the Digital Exams with Inspera Assessment webpages.  There is also an Inspera Guidance Canvas course, simply click the link to self-enrol.  

If you have any questions about the launch events or Inspera Assessment, please email digital.exams@newcastle.ac.uk. 

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Getting ready for the new academic year

Colleague typing on a laptop

With the new academic year fast approaching, we at LTDS are offering a week of online interactive learning sessions to help you get ready for the new academic year.

Here are more details about the new and exciting sessions. You can enrol on each of the six sessions below.

Learning from strategic digital education projects 

This session will take place on Thursday 9 September, 12.00 – 13.00.

This session will outline the achievements made in three strategic blended learning projects in the School of Engineering, Newcastle University Business School and the School of Biomedical, Nutritional and Sports Sciences. It will demonstrate the changes made to programmes and provide an opportunity to ask how it was done in a Q & A.

Sign up to the session through elements.

How to Make a Podcast

This session will take place on Friday 10 September, 13.00 – 14.00.

Newcastle University Learning and Teaching podcast was launched recently. The appetite for podcasting in education is going through a surge in interest in using this engaging medium with students. This workshop will take you through everything you need to know to feel confident and capable to make your own podcast.  

Sign up to the session through elements.

Saving time and enriching your courses with Canvas Commons  

There are two sessions available on Tuesday 7 September, 14:00 – 15:00 and Thursday 9 September, 11:00 -12:00.

Canvas Commons gives us a really easy way of sharing, finding and importing course content into Canvas courses.  We can use Commons to share a whole range of content types including, assignments, pages, quizzes, images as well as entire modules.      

This hands-on webinar provides an opportunity to explore  Canvas  Commons.  You’ll add content from Commons to your sandbox course.  We will consider what you need to do before sharing content and  discuss  examples of how sharing content can save time and enrich your courses. 

Sign up to the session through elements.

Getting your Canvas course ready for next year  

There is a session taking place on Monday 6 September, 15.00 – 16.00 and you can find further dates here.

The aim of this short webinar is to support you while you create your new Canvas courses for the 2021/22 academic year.   You will learn the process for new course creation, how to build your canvas course, and how to check your content is accessible.

The topics that are covered include, blueprints, content and assignment import from the previous year’s course. As well as homepage, curse navigation menu, accessibility, and publishing your content and your canvas course.

Sign up to the session through elements.

Using H5P to create engaging digital content

There are three H5P sessions over the course of this week. Monday 6 September at 13.00, Wednesday 8  September at 9.00, and Thursday 9 September at 14.00.

What is H5P? H5P is a resource that lets you create simple interactive content like interactive videos, quizzes, games, presentations, and more.

This training webinar offers a 30-minute introduction to H5P looking at some of the benefits in using this tool, followed by an optional 30-minute task where you can try creating some H5P content, with guidance.

Sign up to the session through elements.

Digital assessment – outlining the possibilities and processes

This session will take place on Thursday 9 September, 15.00 -16.00.

Assessing students in new ways and delivering feedback remotely during the pandemic has given us as a community of educators and learners a wealth of new experiences and ideas.  As we begin to return to campus, further digital assessment opportunities open up with the introduction of the Unversity’s new digital exam system Inspera Assessment. 

This session will share some of these new possibilities and provide an opportunity to reflect on what to retain from our recent experiences, as well as exploring how digital assessment can further enhance authentic assessment and ensure it is accessible to all our students. 

Sign up to the session through elements.

If you have any questions please get in touch with LTDS@ncl.ac.uk.

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Announcing the University’s new Digital Exam System: Inspera Assessment

In September 2021 we will be launching a new system for centrally supported digital exams, called Inspera Assessment. Implementing the system will enable the Digital Exam Service to: 

  • Deliver secure locked down present-in-person exams on University computers and students’ own laptops, monitored by University invigilators 
  • Ensure that digital exams are accessible to all our students, and enhance the student experience of exams 
  • Increase the University’s digital exam capacity in the long term 
  • Enable more authentic exams by introducing new functionality

New exam types possible with Inspera will include:  

  • Students taking written exams online, by typing their answers on computer, and incorporating drawings or written calculations done on paper into their online answers where needed. 
  • Allowing access to specific online resources or applications during a secure exam, using allow listing functionality. 

Introducing Inspera is a big step forward for education, assessment and feedback at Newcastle University.  Adopting a specialist digital exam system allows us to do much more than would be possible if we continued to use the Virtual Learning Environment for digital exams.

Choosing a digital exam system 

Inspera has been selected as our digital exam system following a rigorous procurement process, which began with requirements mapping workshops in February 2020, attended by over 60 academic and professional services staff.  The procurement was postponed for a year as a result of the global pandemic, and restarted in semester 2 2020/21 when colleagues had the opportunity to feed in any new or updated requirements via an online survey.   

Once the tender was issued key digital exams stakeholders contributed to a rigorous evaluation process to decide on the system that best fit our requirements.  Students and staff were invited to volunteer for usability testing in each system that met the mandatory technical requirements. The team are very grateful to the 36 colleagues, and 13 undergraduate and postgraduate students, who completed a total of approximately 150 hours of usability testing between them! 

Inspera scored the highest overall for both usability, and for technical and functional requirements. 

Rolling out Inspera 

As standard all 2021/22 modules that have a present-in-person digital exam in MOFS will use Inspera.  If the public health situation requires, it will be possible for these modules to use the system for open book take home exams.

Numbas maths assessment system remains an option digital exams that need specialist mathematics functionality.

The system will be available for additional new digital exams from 2022/23 onwards.  There will be opportunities in the coming months to see demonstrations of the software, and learn more about the new types of assessment that it makes possible.  If you would like to learn more now, please contact digital.exams@newcastle.ac.uk. 

How to get started  

The Digital Exams Service team will contact all 2021/22 module teams with a digital exam in their MOF at the beginning of September, with details of the process for preparing their exam. 

Training will also launch in September 2021, and all colleagues who will be using Inspera in the new academic year are encouraged to sign up.   

Online resources to help students prepare for a digital exam will be published in September, and students will also be able to try out a demo exam in Inspera to help familiarise themselves with the system. 

If you are interested in introducing a new digital exam using Inspera in future, or if you have any queries about a 2021/22 digital exam, please contact digital.exams@newcastle.ac.uk.