In this blog post, you can find out about the support available for our Inspera users – both colleagues and students.
Support for colleagues using Inspera
There is various support available to colleagues using Inspera for Digital Exams provided by colleagues in LTDS.
Dedicated Inspera Mailbox
Colleagues can contact Inspera@newcastle.ac.uk for support with:
- Accessing the Inspera system
- Your question set (Author area)
- System features
- Grading your exam (Grading area)
- Releasing feedback
- Training requests
- How best to use Inspera for your digital exam content
For guidance about requests for Inspera digital exams, question set submission, administration of your Inspera digital exam and queries about your Inspera digital exam, please contact exams@newcastle.ac.uk.
Written and Video Guidance
Our Inspera Learning and Teaching website contains a wide range of asynchronous resources covering all aspects of the Inspera system, including:
- Video guides
- Written guidance
- Frequently Asked Questions (FAQs).
Microsoft Teams Inspera Support site
We strongly encourage that all our colleague users join our Microsoft Teams Support site: Inspera Assessment @ Newcastle.
This community is open to both Professional Services and academic colleagues and includes:
- A dedicated announcements channel to keep up to date with Inspera developments and updates.
- A Questions and Support channel where you can seek advice from the Digital Assessment Leads and fellow users.
Webinars
Sign up to synchronous Inspera webinars on Elements. This includes introductions, question set creation and features, as well as marking.
Support for students using Inspera
Troubleshooting in summative Inspera exams
Various teams across our University work together to ensure students are supported during centrally supported summative Inspera exams. Learning and Teaching Development Service (LTDS), Central Exams Office, NUIT and invigilators support the digital exams in various ways.
Invigilators receive annual training on digital exams and are present in the room to support students in a live exam. There is troubleshooting support from LTDS during main assessment periods where colleagues work with IT, Exams Office and Invigilators to ensure students can access their Inspera exams online. Invigilators can telephone the Central Exams Office with queries, who either resolve the query or post a message on a Microsoft Teams site where LTDS or NUIT will pick up the query and provide the appropriate support. This allows teams to quickly react and action appropriate responses.
Logging in and password resets
Students receive communications ahead of examination periods about the importance of knowing their login details. In liaison with NUIT, password resets can be carried out if students arrive 20 minutes before the exam starts.
Guidance for students
Find out about the support available for your students in their Inspera digital exams, including accessibility tool support available in the Academic Skills Kit.
Demo/practice exams
Students have access to practice an Inspera Digital Exam via Canvas ahead of taking their main exam. There are two types of exam available, both contain the same questions. One is an open book exam and one is set up to be completed in a cluster rooms, so the student can experience accessing the Safe Exam Browser software that locks down the exam.