From this evening (11th July 2016) we will be performing a cleanup of old user accounts in NU Service. This is a piece of housekeeping work that is long overdue.

Old accounts relate specifically to students and staff that have left the University, and are selected for deletion based on having an inactive FIM/HR record (users that have left the University will have their FIM/HR accounts removed).

The accounts will not be completely removed from the system, but instead put into a state known as ‘soft-deleted’. This means that the accounts will still exist in the database that holds the information for NU Service, but will not be included in queries, reducing the total number of results for some queries (such as the ‘raise user’ for tickets).

Accounts that have been removed in this manner will show in tickets with the phrase ‘INACTIVE’ appended to the full name for visual clarity.