IT Service Management

SMO team blog

IT Service Management

NU Service system upgrade notes – January 2018

We have upgraded to the latest version of the system; it includes new features that give us a platform on which to build future functionality. There is a known issue that has been fixed which we want to make you aware of.

Fix to Known Issue:

  • The error message “Guid should contain 32 digits with 4 dashes” should no long appear when entering URLs into a text box (Problem ref 4000168).

NU Service system upgrade

We will be upgrading to the current version of NU Service on Tuesday 23rd January, the work will begin at 17:00. This upgrade allows us to take advantage of system fixes and will provide us with the scope to introduce improvements using new features.

Please ensure that you save your work and are logged out of the system by 17:00 on Tuesday 23rd January and do not log back in until you receive an email notification advising that you may do so. We anticipate that the system will be available for normal use by 08:00 on Wednesday 24th January.