It has been decided to wait until the next release of the LANDesk system before we implement the Knowledge Base, as this will give us more flexibility in how we manage knowledge articles.  Until then we will use the existing knowledgebase in the CMS, linked from the new Self-Service pages in NU Service when it goes live later this year.

We will contact knowledge owners again when we start working on preparation to transition the existing knowledge articles to NU Service, and in the meantime please continue to use the CMS to manage your service-related information.

Please contact any member of the Service Process team iss-service-process@ncl.ac.uk if you have any questions or comments regarding this.