We have upgraded to the latest version of the system; it includes new features that give us a platform on which to build future functionality. There are some enhancements in this version and some known issues that have been fixed which we want to make you aware of.

Fixes to Known Issues:

• Attempting to select ‘Assign To My Group Instead Of Suggested Group’ or ‘Assign To Me’ when creating a new Incident ticket without having first selected the ‘Impact’ and ‘Urgency’ will no longer cause an error message to appear at the top of the screen.
• When adding a task, the ‘Assigned Support Group’ for that task will now show up in the ticket history.

We will be upgrading to the current version of NU Service on Wednesday 14th December, the work will begin at 17:00. This upgrade allows us to take advantage of system fixes and will provide us with the scope to introduce improvements using new features.

Please ensure that you save your work and are logged out of the system by 17:00 on Wednesday 14th December and do not log back in until you receive an email notification advising that you may do so. We anticipate that the system will be available for normal use by 08:00 on Thursday 15th December.