Investigations into the performance issues of NU Service uncovered an underlying problem with a component of one of the web services. This caused some users to experience page load delays of approx. 20 seconds. The issue has now been fixed which has restored performance to its usual level.
Work will continue in this area with the aim of further improving system performance.
Thank you to our technical teams.
In our ongoing efforts to address the issues with NU Service system performance, we will be carrying out a maintenance activity on Tuesday 21th April from 17:30 (GMT). All users must log out by this time; otherwise your connection to the system will be terminated.
The system will be available for normal use from 08:00 on Wednesday 22nd April (GMT). Many thanks for your patience whilst we complete this work.
After the work is completed we welcome your feedback on NU Service system performance. Please email: nuit-service-process@ncl.ac.uk.
We are aware that some users of NU Service have experienced slow system performance. We have been investigating this issue with the vendor and colleagues from Applications Support and the Infrastructure Systems team.
Activities done to address the issue so far have included a re-build of the database indexes. This will now be scheduled as a periodic maintenance task, with interim re-organisation of DB indexes happening more frequently; as the latter does not require system downtime.
In addition, we are currently investigating more we can do to make NU Service more performant. This includes reviewing database properties, as directed by the vendor and also improving design and configuration aspects that will contribute to increasing NU Service page load times.
We will keep you updated as appropriate and may call on your user experience feedback after work is carried out.