Following the successful NU Service release, the re-designed Change Management process is now live. A new Pipeline process is also now available for use.
There have been some minor operational changes implemented for which we have communicated directly with those concerned.
NUIT Change Management
The new process has been developed in collaboration with a Change Management Working Group comprising of members of NUIT, and agreed with the NUIT Leadership Team. It will address concerns about improving change planning, governance, related communications, and visibility of changes and change detail.
The new process introduces a physical Change Advisory Board (CAB) that will meet once a week (usually on a Tuesday) to approve all Significant and Major changes, and will review a selection of other changes and change-related issues.
The first CAB meeting is arranged for Tuesday 14th May, then weekly thereafter. This means that any significant or major changes not set to ‘approved’ in NU Service will have to wait until the first CAB meeting for approval, and should not be deployed before that date.
Any existing open change tickets must be transferred into the new process. To do this, the Change Owner should open the ticket then click the action ‘Transfer to new process’. These change tickets will then be handled under the new process.
Please see the following links for further information and guidance; the tabs on the page contain user guides, process and policy documentation and templates:
https://newcastle.sharepoint.com/hub/itservice/nuitstaffarea/Pages/NUIT-Change-Management.aspx
NUIT Pipeline Management
The new Pipeline process will enable teams to record any proposals or initiatives that are in the early stages of development which can be later progressed via Change management (within NU Service) or Project management (outside of NU Service).
Please see the following links to the SMO share point pages:
Process Document:
https://newcastle.sharepoint.com/hub/itservice/nuitstaffarea/Pages/NUIT-Pipeline-Management.aspx
NU Service User Guide and Tutorial video: https://newcastle.sharepoint.com/hub/itservice/nuitstaffarea/Pages/NU-Service-Pipeline-Management-UserGuide.aspx
Also included in this release:
Workaround – Non-Analyst staff users were previously able to log tickets on behalf of another user via NU Service Self Service. This functionality has been removed for the foreseeable future due to an underlying problem that the SMO will prioritise and investigate. If a staff user needs to log a ticket on behalf of another user, they should contact the IT Service Desk who will add the user on their behalf.
Analysts can still log tickets on behalf of in the normal manner via the analyst NU Service view.