We have amended the Major IT Incident process to reflect the changes within NU Service.

Please see the updated process here https://crypt.ncl.ac.uk/iss/internal/servicemanagement/Major_IT_Incident_Process.pdf

For further information to the Incident Management process please use the link below. https://internal.ncl.ac.uk/iss/resources/serviceprocess/incident-management/

I’m considering running one or more sessions to provide an overview of ITIL in the context of our approach towards it.  Each session will run for about 3 hours.  If you’d be interested in taking part, please email me at sharon.mossman@ncl.ac.uk