This week we’re working on the design of the main Incident logging process and associated screens. This involved a one-day workshop with Pete, our LANDesk design consultant, to work out what we need, then Pete built a prototype for us to review – this was our first look at our new system – a milestone moment!
We now need to review the design document and then next week the full build of the process will be done.
Last week, Dawn, Lisa, Sharon and I attended a week-long system administrator’s ‘bootcamp’ training course. Colin, our trainer from LANDesk, was a very pleasant chap which helped make the week enjoyable as well as informative (especially with his creative use of the English language, although he was not alone in this).
From my perspective, it was really good to have this dedicated time away from the office where we could start to become familiar with the system without interruptions. Having Colin on-site with us to be able to answer our myriad questions was extremely beneficial (and I’m very grateful for his patience!).
I think it’s fair to say that different parts of the course held more interest for some people than others but, overall, I think we’ve got a good balance within the team and we’ve just about got all the bases covered.
By the end of the week we were exhausted and a little awestruck by the potential now offered to us (we’re going to have to be very careful to control the scope of the project) but, for me, the overwhelming feeling was eagerness.
Roll on next week when we can start to get stuck in!