Finding Information: Troubleshooting your search results

Photograph of tools, including a hammer, spanner and measuring tape, laid out on a table

You’ve ran your information search and looked at your results with a critical eye only to find that they’re not quite working for you – what can you do now?

In this blog we’ll be looking at the top three problems encountered when searching for information and how to improve your search to get the results you need:

Finding too much

If your search has brought back thousands of results and you’re getting overwhelmed with the options:

Search a more specialised resource

Using a subject-specific database will help narrow the focus of your search to your particular areas of interest.  Take a look at your Subject Guide to find databases and eBook collections tailored to your subject area.

Apply limits

Make use of the ‘refine’ options usually found on the left-hand side of Library Search or your subject database.  Limit your results by date, subject area or information type.  Remember, you may need to justify your limits to your supervisor so think carefully about your choices. 

Combine search terms with ‘AND’

AND is a Boolean operator, a term you can use to have more control over your search. If you want to find information that must contain two different keywords (or phrases), place a capitalised AND operator between them. Your search engine or subject database will only find information that features both, narrowing your results. The more search terms you combine with AND, the narrower your search will be.

Finding too little

If your search has brought back a handful of useful articles but you need a wider range of results:

Combine terms with ‘OR’

OR is another Boolean operator that helps you to control your search more effectively.  Use OR with your search terms that have synonyms or related terms. Your search engine or subject database will find information that features either word or phrase, significantly broadening your results.

Try controlled vocabulary

If you’re not getting enough results, it may be that your search terms or keywords aren’t quite working for you.  Controlled vocabulary are a standardised list of words and phrases used on some databases to ensure that searches retrieve all relevant results, even when authors use different terms. Examples of databases that use this technique include ERIC, PsycInfo, CAB abstracts, Compendex and Medline. If these apply to you and your discipline, you’ll find out how to use them on your Subject Guide.

360 Searching

If you’ve found some useful articles, one simple way to find more relevant material is to take a look at the references used by the authors.  This will lead you to find older material that was published before your original article which may also be useful.  Library Search and some subject databases including Google Scholar and Scopus also allow you to see who has cited the articles you have found in their work (look for the ‘cited by link’).  This is called citation searching and allows you to find more up-to-date analysis of your topic.  By looking back at the references and forward at the citations, you get a 360 degree view of the research.

Finding nothing useful?

If your search has brought back results that aren’t relevant to your research question or you are finding it difficult to find the right search terms or databases to use, you might find it helpful to book a one-to-one appointment with your Liaison Librarian.

You can also find more help and advice on the Academic Skills Kit.

Finding Information: The key to your search

Keys hanging on hooks on a piece of wood.

When it comes to finding academic information, there are a few things you need to think about before you start your search, such as where to actually look for information and the types of information you want to find in your search.  Another thing that is worth taking the time to think carefully about is keywords.

Keywords, sometimes called subject terms, are simple words and phrases that describe information; you can see them in the item record on Library Search and in Subject Databases.

An example of keywords from an article on Library Search
An example of keywords from an article on Library Search

The results that your search returns are based on this information – if your keywords match an item’s keywords, that item will appear in your results.

To get the best results, then, you’ll need to develop a balanced list of targeted keywords – these keywords may come from your essay title or research question, from your subject knowledge or wider reading – you can even borrow them from the subject terms you find on relevant articles!

As ideas and topics can be expressed in different ways you’ll also need to think about synonyms and terms related to your keywords to make sure you can find all of the relevant information.

To find out more about keywords, synonyms and searching take a look at this short video:

There are some useful tricks you can use with your keywords to save you time when you search, take a look at the Academic Skills Kit to learn about Boolean, wildcards and truncation!

Finding Information: Types of Information

Light bulbs

In our previous blog we explored how looking for information in the right place can help save you time and effort.  However, sometimes, the right place to look can depend on what type of information you’re looking for.

While you’re probably familiar with books and you may have been introduced to journal articles, these are just two of the types of academic information available to you.  Depending on your research question or essay title you might also find it useful to explore, for example, conference proceedings, maps, company information or newspapers

Each type of information has its particular use; books provide an in-depth overview of a topic; journal articles are more specialised and focus in-depth on a particular area of a topic, and newspapers give you a useful perspective on events.  While Library Search can help you find a large range of information types, some types of information are only available in special databases or archives.  Before you start your search, it’s therefore important that you decide what types of information you will need to complete your assignment most effectively.  You can find out more about different information types on our Finding Information Guide and in the video below:

When you know which types of information you need for your assignment or project take a look at our Resource Guides, which provide useful links and guides to appropriate sources.

Warm up your referencing techniques


Referencing is the acknowledgement of the sources that you use in your work. You must reference all sources that you use in your assignments, projects or dissertations, and includes quotes, ideas, facts, images, videos, audio, websites, statistics, diagrams and data.

Over the next two weeks we will be producing a series of blogs focusing on how to reference successfully in your work. We will cover…

  • explain why referencing is important
  • advice on how to produce consistent and reliable referencing
  • help on how to manage your information to make your life easier and assignments less stressful
  • point you in the direction of where to find advice and help

So come in from the cold and warm up with some referencing help and keep your eyes peeled for our upcoming blogs.

Finding Information: Knowing Where to Look

Photograph of several closed doors, one painted yellow the others painted white.

When you’re looking for information to help you write your essays, assignments or projects it can be tempting to turn to the source of information you use every day – Google.  While Google can be useful in some ways (such as finding company websites or journal author’s profiles), it wasn’t exclusively designed to help you find good quality, academic information that is reliable and relevant.  This means you’ll likely have to spend more of your time wading through huge amounts of information and fact-checking resources for accuracy.

Thankfully, Google isn’t your only option – there are a number of different places to look that have been created with the aim of providing you with the information that you need, such as your reading lists, Library Search, and key Subject Databases.

Take a look at this video to find out more about how these sources can help you:

For more help on finding information, take a look at the Academic Skills Kit.

Evaluating Information: Choosing the Cream of the Crop

Field of Wheat

With the high volume of information available to you online when you begin your research, it can be difficult to know which of the sources you find to actually use in your assignments or essays.  Ultimately, you’ll want to choose the information that is of good quality and that can help you to answer your research questions most effectively.  This means you need to make some critical decisions about the information you have found.  Even if the materials you find are from reliable sources, such as Library Search or a Subject Database like Scopus you’ll need to consider how the information you’ve found compares to other information and if it is suitable for your purposes.

To help you make effective critical decisions you’ll need to think about these key areas:

Currency – is the information up-to-date?

Relevance – does it help you answer your research question?

Authority – who wrote it?  How qualified are the authors?

Accuracy – how did the authors of the information reach their conclusions? What evidence and data have they used?

Purpose – Why was it written?

The video below looks at these in more detail:

See the Academic Skills Kit for more advice on selecting suitable information for your assignments and for more on the ins and outs of critical thinking take a look at this great blog from the Writing Development Centre: Shopping Around for a Critical Opinion

Avoiding the second year slump

One of my good friends is the middle child of three siblings – born between two siblings with strong identities of “the eldest” and “the youngest”- and feels that she gets “forgotten about” or “neglected” by her parents (but of course she never is).

You could compare second year at University to feeling like the second child – not as exciting and ‘new’ as the youngest new-born (first year) nor as distinguished and knowledgeable as the eldest (final year at University) – but definitely never to be forgotten about.

Research conducted by Liverpool John Moores University found that second year students can suffer from ‘underperformance and withdrawal’ (Thompson et al., 2013) and that ‘around a third of undergraduates experienced a slow down in their academic progress during second year’ (Milsom, 2015). So don’t worry if you are feeling a bit overwhelmed and disengaged as you enter your second year of studies, you are definitely not alone.

So how can you get out of your slump?

The research by Liverpool John Moores University highlight the importance of recognising the challenges faced by second year students and identify support that can help you rise to meet them (Thompson et al., 2013).

The Library have definitely not forgotten about our much loved second years, and we’ve been thinking about how we can help – here are our top three ways that the Library and our resources can support you during your second year and how you can hopefully kick-start your engagement with the Library and your studies…

1. Find inspiration

As a second year, you may often feel disengaged, so take some time to remember what you love about you subject; explore your reading lists and Subject Guide(s) to find some wider reading on your favourite topics in your subject area – this may help you build your subject knowledge, help you think about what you want to focus on in third year and remind you why you chose this subject in the start.

The reading lists for your modules is an excellent places to start any refresh. Watch this short video (2:44min) on how to find and use your reading lists:

Another place to re-engage with your subject is our Subject Guides. These guides are created by our ingenious Librarians (*ahem) and are collections of subject specific resources to help you discover reliable and authoritative information for your studies. Remember, if your studies are interdisciplinary, you might have to use multiple guides to ensure find relevant resources.

2. Refresh and build on your skills

Second year is a great time to take some time to refresh or build on your information and academic skills, so you are prepared for your studies becoming more challenging and intense as the year progresses and then transitioning into third year.

Boost your motivation this year by setting yourself small and achievable goals. These could be to improve a mark from last year, to read more widely or to refresh a skill that would be useful for employment. Our Skills Checker is an excellent tool to help you identify an area of information skills to work on.

Once you have identified the areas to work on, check out the Academic Skills Kite for help and has advice on developing your academic skills. It is your guide to where you can go for support on all aspects of your academic life. With online resources to help you with your academic and study skills, covering topics such as academic integrity and referencing, exams and revisions, learning online and academic writing, you will find the support you need to study successfully.

Also discover our Resource and Subject Guides for help on finding, evaluating and managing information and useful guides on subject such as how to use EndNote, how to create an academic poster or how to identify fake news.

Our Employability Guide is another superb guide to show how developing your information and digital literacy skills can help prepare you for your future careers, and don’t forget, Newcastle University’s award-winning Careers Service provide expert advice regarding your future plans.

3. Ask for help

The Library is always here to help, so contact us by email, chat, phone or by social media 24/7 to ask any question regarding the Library services and resources.

The Library Liaison team and the Academic Skill Team are also available to meet (via Teams) for a one-to-one appointment to help you on any aspect of Library and academic skills that you need help with. You can book an appointment via Library Help.


I hope we have reassured you that you lovely second years are definitely not forgotten and that we are here to help you on your academic journey every step of the way (*oh so cheesy). These are difficult times but with a bit of grit and determination we have confidence that you will succeed in every way.

References

Milsom, C. (2015) ‘Disengaged and overwhelmed: why do second year students underperform?’, The Guardian, 16 February. Available at: https://www.theguardian.com/higher-education-network/2015/feb/16/disengaged-and-overwhelmed-why-do-second-year-students-underperform#:~:text=Positioned%20between%20two%20years%20with,often%20seems%20to%20be%20overshadowed.&text=The%20issue%20is%20widely%20recognised,related%20underperformance%20and%20disengagement%20extensively (Accessed: 28 October 2020).

Thompson, S., Milsom, C., Zaitseva, E., Stewart, M., Darwent, S. and Yorke, M. (2013) The Forgotten Year? Tackling the Second Year Slump. Liverpool John Moores University. Available at: https://www.advance-he.ac.uk/knowledge-hub/forgotten-year-tackling-%25E2%2580%2598sophomore-slump%25E2%2580%2599 (Accessed: 28 October 2020).

Managing Information: Referencing

Referencing is an important part of academic writing – you’ll usually find it included in the marking criteria for your assignments and projects, with marks being awarded for correctly formatted citations and reference lists.

Why is referencing important?

  • It acknowledges the ideas and contributions of others that you have drawn upon in your work, ensuring that you avoid plagiarism
  • It highlights the range of reading you’ve done for your assignment and makes your own contribution clear, showing how you’ve taken ideas from others and built upon them
  • It enables the person reading your work to follow up on your references so they can learn more about the ideas you’ve discussed in your work or check any facts and figures.

How does referencing work?

Are there any tools that can help?

Yes!  There are lots of referencing tools that can help you manage and format your citations and references correctly.  Here are some examples:

A very useful online tool that lists all the information you need to include in a reference and provides examples of how a reference will look as an in-text citation and in a reference list.  See our ‘Level Up Your Referencing: Cite Them Right’ blog for more information.

  • Citation Buttons
Citation button consisting of a speech mark "

Keep an eye out for this symbol on Library Search and Google Scholar.  Clicking the button will provide the option for you to copy a reference in a particular style and paste it directly into your reference list.  You might need to tidy it up a little bit but it will save you time over writing them manually.

Reference building tools help you to create a bibliography using the correct referencing style.  You can input information manually or use import functions to pull information through from other webpages or documents.  As with the citation button above, reference building tools can save you time but you may still need to check the references are accurate.

  • Reference Management Software: e.g. EndNote

If you’re writing a detailed essay, dissertation or thesis, you may like to use a reference management tool such as EndNote, Mendeley or Zotero to help keep all of your references organised.  This software allows you to manually add references or import them from Library Search, Google Scholar or Subject Databases; sort references into groups; attach pdf documents or add notes.  You can then use the reference management software while you write to add in-text citations and format your reference list.

The University has a subscription for EndNote which is available in all University clusters and can be downloaded to your own personal device. You’ll find information about how to get started with EndNote on our EndNote Guide.

Remember: whatever tool you use, it’s always a good idea to get to know the conventions of the referencing style your school or lecturer would like you to use so that you can spot mistakes or missing information.

You can find out more about referencing and plagiarism by following this tutorial from Cite Them Right (You’ll need to log in to the institutional log in with your University username and password.)

Resource Guides: it’s all in the name!

Last week, we let you in on the secrets of Library Search. This week we want to introduce you to our Resource Guides.

Library Search is a great starting point for any piece of research or essay, but there comes a time, when you need some extra help in finding a particular type of information. And that’s where our Resource Guides come in.  We have a range of guides to suit your information needs including: company information, market research, government publications, newspapers, maps, statistics, patents, standards, theses and dissertations, plus much more.

The guides group together all the main library subscriptions we have for that specific type of information, as well as linking out to key external links and resources too. Wherever possible we also include guidance and help on how to get the best out of the databases and links and group the information together into a logical and helpful way. We know how busy life is and we simply want to save you time!

So what you are waiting for, go and check out our fabulously named Resource Guides, because they do exactly what they say on the tin!

Waltzing with EndNote

What is EndNote?

The official blurb on EndNote is that it is “…the industry standard software tool for publishing and managing bibliographies, citations and references.”

Have you drifted off yet? Don’t – read on!

EndNote takes a little getting used to and we recommend you familiarise yourself with it at the start of your research process. But as Library Staff, we wouldn’t spend a significant amount of time demonstrating and training our academic staff and students on what EndNote is, and how to use it, if we didn’t think it was valuable. It will save you a huge amount of time in terms of writing up your assignments.

Essentially, you can use EndNote to create and organise a personal library of resources relevant to your research. You can import references from Library Search, and a huge range of databases such as ScopusWeb of ScienceIEEE Xplore and Business Source Complete. You can ask EndNote to locate the full-text PDFs of the resources you are going to use in your research, and you can annotate them as you wish too. Did you know you can instruct Google Scholar to import references into EndNote? No? Try it. Finally, if you already have materials stored in your home folder (H:\) then you can attach them to a manually-created reference within EndNote, bringing all your research together in one place.

In addition to organising your references (and this is the clever bit) you can then get EndNote to ‘talk’ to your word processing software, e.g. Microsoft
Word
, and insert the citations into your work for you in your chosen referencing style, e.g. Cite Them Right Harvard, Vancouver, APA or MLA. If you don’t want to do that, then EndNote will also allow you to create an independent bibliography of your references, saving you an awful lot of typing.

Using EndNote

Intrigued? You should be. Take a look at our EndNote Guide. It contains all the introductory information you need, step-by-step workbooks to train yourself on the use of EndNote (the Desktop and Online versions), videos, useful FAQs, and contacts for help, should you need it.

Finally, Newcastle University provides support for EndNote but it is not compulsory to use. You may prefer MendeleyZoteroRefWorks or another piece of bibliographic management software. That’s fine, whatever makes your referencing lives easier. Go on, give them a try.