Team Update: 15 – 26 February 2016

This is probably going to be the last update from our team in its current state. In mid-March we’ll be moving from King’s Gate to the Daysh Building. At the same time we’ll be welcoming three new members to the team. Read on to find out what we’ve been up to recently and how these changes affect our plans for the next few weeks.

Go Mobile programme

Jane and Lisa are continuing to tag up the Careers website to get it ready to migrate to T4 next week.

Linda got back into proofing and went through two sites: Institute for Agri-food Research and Innovation and the School of Electrical and Electronic Engineering. Both are due to go live in the next week.

Design and technical developments

The tech team are currently supporting technical work needed for the Careers and Study Abroad website migrations.

We have received the final batch of updated virtual tours, giving us 80+ tours optimised for use on mobile devices. You can see some of the new tours on the Accommodation website and the Virtual Tours website.

Campaigns and other developments

Lisa has been making content updates to the Study website, and adding some Google analytics tracking to the Open Day website.

Emma B has been hard at work organising the team’s impending move to the Daysh Building as well as providing support for various smaller web projects around the Hass Faculty. She’s currently building a new site for the Newcastle Centre for Research on Entrepreneurship, Wealth and Philanthropy (REWP). Emma’s also spending time thinking about the best way to move the team to an Agile way of working – more info about this to come!

Steve has been developing some web content for the SAgE Faculty around the SAgE Professionals website and for two events: MINT Day and Makeup Your Mind.

Planning for Clearing is underway – it barely seems like five minutes since we were wrapping up the last campaign. The Clearing site is moving into T4 this year and NUIT are working on a new database to support the phone lines.

Training and support

Lisa wrote a blog post about editing other people’s content – take a look if you’re struggling to edit some complex content for your website. And Linda’s written up the blog round up for February – it’s heading your way on Monday.

Anne’s delivered workshops in both T4 CMS Basics and Contribute this week. She’s also been working with Staff Development Unit and NUIT to develop the training administration process for our new Training Room.

Emma C delivered another media management session this morning to a packed room of editors from schools in the Science, Agriculture and Engineering faculty, Marketing and Student Recruitment, Corporate Affairs and Careers.

Plans for the next few weeks

Anne will be working with SDU to setup some of the systems we’ll use to manage the training bookings for our new Training Room.

Emma C is working on the final edits to the new International websites ahead of the planned go live date in early March.

Linda’s preparing inductions for our new team members. And we’re all having a clear-out in readiness for our move to the Daysh Building. It’s amazing how much stuff even a digital team can amass over the years.

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Team Update: 1 – 12 February 2016

It’s that time again – read on to find out what we’ve been up to over the past couple of weeks.

Go Mobile programme

The Science Central website went live on Friday 5 February.

We’ve handed over the Employers site to the site editors who are currently working on the content in T4 and sourcing new assets.

Jane and Lisa are building and tagging up the Careers website to get it ready for migration to T4. They’re also doing a first pass edit of the content to get it ready to hand over to site editors.

We’re planning the induction of some of our new starters (March 2016) – there’s a lot for them to learn about working in our team and the Go Mobile programme.

We’ll be advertising for one more Web Content Officer role in the next few weeks.

Skills development

Gareth and Emma B have completed their project management training – they and are now fully-fledged Certified Scrum Masters and Agile Practitioners. Well done Gareth and Emma!

Over the next few months, we will be looking at how we can change our methods of working to adopt Agile principles with the aim of making our work faster and easier for everyone.

Office Move – all change!

A quick heads up that the Corporate Web Team will be relocating in mid-March from Level 5 of Kings Gate to the ground floor of the Daysh Building in the space formerly occupied by Combined Honours. This ties in with our need to work in an Agile way. We’re therefore moving to a more collaborative space where our progress can be made visible on walls and whiteboards.

The new office will also mean that we can more easily assemble as a team every day to monitor progress and troubleshoot problems. We will of course let everyone know when we have a firm date for the move.

Design and Technical developments

The Video Wall and Central Virtual Tours website went live on 11 February. The Virtual Tours website now includes optimised versions of the tours that work on mobile devices.

Campaigns and web developments

Steve has been working on a recruitment website for the new batch of Graduate Ambassadors – Join the Team, which went live last week.

Training and support

We ran our first web editor community event on Wednesday 3 February. This session was for editors whose sites have been through the Go Mobile treatment and are now live. We shared some tips for using the new content management system and looked at some content types that we’ve developed since we began the programme.

Find out what one of the editors who attended the event thought in our Go Mobile web editor community event guest post.

So far, we’ve received 35 support requests through the NU Service Helpdesk and have resolved 15 of them.

Plans for the next few weeks

Over the next few weeks we’ll be busy getting ready for our office move and continuing work on the first batch of sites in Phase 2 of Go Mobile.

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Team Update 18 – 29 January

We’ve had our heads down throughout January, busy getting ready for Go Mobile Phase 2, and have had some exciting changes…

A warm welcome to the new arrival in our team; Head of Digital, Graham Tyrrell.

Graham started on the 18 January. His remit is to help us to further develop and deliver a world-class digital/web experience for visitors, our students and staff.

With over 15 years’ experience in web and digital work, Graham has worked in a number of not-for-profit organisations; the Home Office, Royal Institute of British Architects, Cancer Research UK and Which?

We’re hoping we can get a guest blog post in the near future from Graham, so watch this space!

Go Mobile programme

The recruitment process is still ongoing for the new faculty web managers and content officers to help with Go Mobile, and the new office space is still on-track for March.

Linda has started building the new Alumni site in T4. Plans are to merge the current Giving to Newcastle, 1834 Fund and the Alumni sites. Rather than migrate lots of unwanted content into the system, the Alumni team have decided to write it all from scratch!

The International website will be split in two as part of Go Mobile. The part of the site focused on recruitment has been migrated into T4 and is currently being prepared to hand over to editors. Emma C is working with the Student Mobility and Integration team on restructuring the study abroad and exchange content. She has also met with members of the International Relations team to discuss rebuilding their site in T4.

Lisa has been making further content updates to the Science Central website to get it ready for proofreading next week.

The Careers website will become four new sites as part of Go Mobile – yes four!

Jane has started building the Careers website, working with the Information Team to clarify the new structure. She’s also building an online resource website for occupation information.

Catherine is helping out with an internal Careers site for staff, working with technical colleagues in both the Careers service and NUIT. And finally, Lisa is working on the build of a new Employers site. It’s already been migrated into T4, so Lisa is getting the content ready to hand over to editors.

Design and Technical developments

A new collection of accommodation virtual tours has been commissioned by Lynn Shaughnessy, in the Accommodation Team. They will be available for embedding into T4 websites. We are also making sure they are added to the central virtual tour website. They include:

  • Albion House
  • Kensington Terrace
  • Park Terrace
  • The View
  • Turner Court

A to Z jump links can now be added to alphabetical staff lists and works in the same way as the jump links in the courses listings for the undergraduate and postgraduate websites.

The following websites have been imported into T4, ready for content editorial:

  • Electrical and Electronic Engineering
  • International Students
  • Employers

We are finishing some technical developments and refining some of the content types which will be needed in the next phase of site migrations. We are also looking at the requirements of research project pages, news and events listings and staff personal web profiles.

Training and support

Linda and Lisa ran another Planning and Writing Web Content session.

Emma C ran media management training for members of the Press Office, NU Advancement and our own team.

Anne delivered two Contribute webinars for staff at NUMED, ran another T4 CMS workshop, and delivered a bespoke T4 CMS session for Press Office staff.

So far, we’ve received 27 support requests through the NU Service Helpdesk and have resolved 19 of them.

Plans for the next few weeks

We’re getting ready for our first web editor community event where we’ll host editors whose sites were completed in phase 1 of Go Mobile….we have organised lots of cake!

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Keeping Up to Date

In our Making New Year’s Resolutions post we shared our resolutions to improve websites and the services we provide to web editors. Mine was to develop a process for keeping up to date with advice from web industry experts.

I’ve already subscribed to a number of blogs and newsletters via email, and I read lots of articles and books but this is often sporadic and fragmented. When I do read something useful I often don’t do anything with that information, so it just sits in my inbox or on my desk.

I aim to come up with a systematic process for collating, reading and, most importantly, using the information I read to help inform our work. In this post I’m going to explain how I’ll tackle this.

Collating articles

I’ve set a rule in my inbox so that emails from blogs and websites I’ve subscribed to go directly to a folder for web articles. This will limit the disruption to my workflow.

I’ve also created a Trello board to help organise my reading. It contains different lists for different web topics that I read about such as content strategy, writing for the web, user research etc.

I’ve then dedicated some time on Friday mornings to go through the web articles folder and skim read articles to determine whether they will be useful. If an article looks relevant I’ll create a card in the relevant list in my Trello board for it and I’ll include the link to the article.

Reading articles

I’ve also blocked out some time every Monday afternoon to read the web articles I’ve collected from the previous week. Since the articles have already been categorised in Trello, I can quickly select articles that are most relevant to the projects I’m working on that week.

Allocating a dedicated time will allow me to focus solely on the article, as it will become another piece of planned work.

Using the information

After reading the article I will then use it in some way to inform our work. So, depending on the nature of the information, I might:

  • write some notes about it (so that I have a bank of information for reference)
  • share with the team via email or team meetings
  • write a blog post about it to share with our wider web community

Or I might end up doing a combination of these things.

Have a go

Why not give it try? Dedicating just half an hour a week to reading articles from industry experts can give you tips to improve your web content, and some context to what we’re doing with Go Mobile.

I’ve listed a couple of sites that I find useful to get you started:

Related posts

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Team Update: 4 – 15 January 2016

We’re half way through January already and Christmas is just a distant memory. Here’s what we’ve been up to for the first couple of weeks of the new year.

Go Mobile programme

Lisa has rebuilt the Science Central website in T4. She’s edited the content so that it works in the new mobile responsive template.

Work has started on the central sites (International, Careers and Alumni) that are going through Go Mobile with an aim to go live mid-March.

We’re busy recruiting our new faculty web managers and content officers. That means planning interviews, inductions and new office space.

Design and technical developments

We’ve added Google Analytics tracking to the global menu links to see how it is used.

We often work with the University IT Service and third party developers to produce web applications. We’ve produced digital brand and visual identity guidelines to ensure consistency across these products.

The next batch of virtual tours are due to be converted to the responsive template by Revolution Viewing. This means we’ll have all virtual tours ready for the sites going through phase 2 of Go Mobile.

The Careers and School of Electrical and Electronic Engineering sites have been copied into the pre-migration template. We’re working on these now to get them ready to migrate into T4.

Training and support

We’ve received 33 support requests through the NU Service Helpdesk and have resolved 26 of them.

Anne’s been getting to grips with Adobe Connect web conferencing software. She’ll be using it to deliver two Contribute webinars to colleagues in Malaysia next week.

Planning is underway for our first ever web editor community event. For the first session we’ve invited editors with sites that have been through the Go Mobile programme and come out the other side.

Plans for the next few weeks

The University’s new Head of Digital, Graham Tyrrell, starts with us next week. We’ll be taking some time getting to know him and showing him what we’re working on.

We’ve got planning and writing for the web, and T4 training sessions running on 21 and 28 January.

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