Online Task Management with Trello

If you’ve been to one of our Go Mobile training sessions you’ll have already been introduced to Trello. For the rest of you, today’s your lucky day. I’m going to give you an overview of this productivity tool and tell you about some of the ways we’re using it in the web team.

What is Trello?

Trello is quite simply an online task management tool. It’s flexible and can be used in many different contexts – just look at Trello’s inspirations board for evidence of this.

The basics

There are three essential things to get your head around before you start using Trello:

  1. Boards – every project you create in Trello is represented by a board
  2. Lists – you organise your project and its various stages using lists
  3. Cards – create a card for each task in your project. You can move cards around your lists as work progresses

To learn how to use Trello, check out their getting started guide.

Trello basics; boards, lists and cards

How we use Trello in the web team

In the web team we use Trello for collaborative task management. Here are a couple of examples of the variety of things we use it for.

The editorial calendar

We have a board set up as an editorial calendar for this blog. The lists map to stages in the production of a blog post. They are:

  • post ideas
  • planning
  • writing
  • ready for editing
  • scheduled

Each card has two people assigned to it; one writer and one editor. We use card comments to identify who is in which role. We archive cards when the post goes live.

The calendar power-up allows us to get a visual overview of what’s coming up on the blog.

Workload planning

We have one board used by the whole team for planning tasks that we identify as business as usual. As project requests come in they’re added to a list of tasks to assign.

In our weekly team meeting we review the board, and assign cards to individuals. We have one list per month so we can see what work needs to be done when.

We use checklists, comments and attachments to collaborate on tasks in Trello. This helps to cut down email and allows input from technical and editorial team members.

Conclusions

Trello helps us to keep an overview of everything the team is working on and to increase transparency. It’s easier to see the progress on a project when work is in a shared environment rather than trapped in individual inboxes.

If you’ve been inspired by this post, join Trello to kick-start your collaborative task management.

Share your experiences

Are you already using Trello? Let us know in the comments and share your tips and tricks.

Conference Review: Institutional Web Management Workshop

At the end of July I attended the 2015 Institutional Web Management Workshop at Edge Hill University. Here I met colleagues responsible for the design, development and content of university websites across the UK.

The title of the conference was Beyond Digital: Transforming the Institution. A series of plenary talks, workshops and practical masterclasses addressed the theme.

Digital transformation

We heard from a few institutions who have achieved transformation to new digital services teams. They recognise that digital cuts across all of the university’s functions. It is not the sole preserve of IT or marketing and communications departments.

“The web is something the university has.
Digital is something the university is.”
Mike McConnell, Business Applications Manager, University of Aberdeen

The University of Bath’s Digital Team have adopted an agile approach to the creation and delivery of content. This approach allows them to deliver products iteratively and often. We use elements of this methodology on the Go Mobile programme. And are looking at ways to apply it throughout our working practice.

Spotlight on user needs

User needs

If you’ve talked to anyone from our team recently you’ll know we’re all about user needs. I attended a masterclass run by members of Bath’s editorial team on working in an agile way. This focused on the role of user stories in the development process. User stories help to frame requirements for products from the user’s perspective. For each user task identified a series of user stories are written, following the format:

As a… (user type)

I want/need… (task)

So that… (benefit)

The development team use these stories to find solutions that are focused on the user and meet their needs.

Many other universities are working on website projects just like Go Mobile. In a recent overhaul Liverpool John Moores University reduced the size of its website from 12,000 to 1,000 pages. They did this by focusing on what pages users were actually visiting. What’s more, all their content was brand new!

Conclusion

The conference was extremely valuable. It was good to hear from the people successfully leading transformation at their institutions. And great to meet new people in the same line of work to share ideas and experiences.

Team update: 23 July – 5 August

We’ve been a bit thin on the ground over the past couple of weeks, but there’s still been lots going on…

Go Mobile programme

Linda has been working on the specification for migrating the Undergraduate website into the responsive design in T4. Writing processes and planning the schedule for such a complex site is taxing to say the least.

Lisa has been carrying out post migration checks on the Institute of Neuroscience’s website to get it ready to hand over to the site editor. She’s also been working with the editor from the Open Day site to plan and edit content.

Design and technical developments

We’ve got boxes, grids and image sliders coming out of our ears. Work on the homepage designs for sites in Go Mobile has opened the flood gates. There are still some things to sign off but we’re getting close!

Training and support

We’re running weekly Go Mobile drop-in sessions to support those editors whose sites are part of the Go Mobile programme. If you’re busy editing your new site and have any questions or just need some dedicated time to work on your site feel free to pop along.

Thanks to all who’ve provided feedback on our T4 and Writing and Planning Web Content training. You’ve seemed to enjoy the sessions (so did we!) and have left armed with new ideas and plans for your websites.

We’ll be making some changes based on your comments like providing more targeted, shorter sessions. We’ll also be adding new training as we develop the responsive design and T4. Watch this space!

We’ve received 34 support requests through the NU Service Helpdesk and have resolved 22 of them.

Campaigns and web developments

Lisa has been re-structuring a section of the Sports Centre website.

Industry conferences, workshops & training

Emma C attended this year’s Institutional Web Managers Workshop. The two main themes were working in an agile way (and how this applies to content development) and developing a digital culture across the institution. She’s come away with lots to think about and we’ll see how we can implement some of it to improve the way we work.

Plans for the next few weeks

  • Designing and building homepages for the sites in Go Mobile
  • Checking and proofreading the new sites
  • Reviewing content standards for new content types
  • Running some Clarity Grader reports so the Postgraduate site editors can keep on top of their readability

Find Content Inconsistencies Quickly and Easily using Siteimprove Policy

Use of consistent language and terminology helps to raise the reputation of your website.

We have content standards and style guides in place for the University.

But, with over 100 websites and many editors, communicating and maintaining standards is a challenge.

We use Siteimprove, a quality assurance software, to help us find and fix broken links and misspellings on our websites.

Use Siteimprove Policy to remove unwanted content

Siteimprove also has a Policy function that we’re using to inform our editors about:

  • terms we don’t want on the website – such as ‘click here’
  • content changes – eg name of an Academic Unit or Service, or highlighting content that has changed its address
  • reinforcing a standard term – eg Newcastle University not University of Newcastle upon Tyne

Siteimprove does the hard work of finding and listing the content that needs fixing. This makes it easy for editors to follow our content standards.

If you’re a University web editor already using Siteimprove you can start using the Policy tab today.

How it works

You can find the Policy tab in the Services drop down menu:

Siteimprove - how to find the Policy  function

Here you’ll find a list of policies created by the web team, and the number of violations on your website:

Policies list in Siteimprove Web Governance Software

Clicking on a policy description reveals:

  •  a policy summary
  • advice on what the editor needs to do
  • list of all pages where a violation occurs

Siteimprove policy summary and location of violations

You know where the errors are, now let’s get those violations down to zero!

Create your own policies

You can create local website policies for terms that are specific to your content. View the Siteimprove Policy video tutorial to get started.

Access to Siteimprove

Request access to Siteimprove (University Login required) to get started on your website content clean up.

Remove ‘Click Here’ for Better Link Text

How many of you have linked to a webpage or document using the phrase ‘click here’? We’ve got about 830 instances across the University site. We know where they are.

Why is it so bad to use ‘click here’ as a link?

You might argue that it’s a strong call to action. You know exactly what’s expected of you when you see one. See our related blog post: 5 Ways to Improve your Calls to Action.

I think the negatives of using click here outweigh the positives. These are our top reasons for not using click here as link text.

We aren’t all using a mouse

Click here isn’t true anymore. Your user could be tapping, touching, swiping, tabbing or speaking to activate the link.

Also, most people using a mouse know that you have to click to do something: don’t be Captain Obvious.

Accessibility

Users of screen readers will often get a summary list of hyperlinks to select from. This is to help them decide where to jump to within a site.

Imagine how unhelpful it is to hear ‘click here, click here, click here, click here’ as your options.

Unless the user decides to read the whole page – they won’t get the context.

Search engine optimisation

We always get asked about getting to the top of the search results. The hyperlinks you use can help you achieve this.

Let me ask you then, how many times have you searched for pages that say ‘click here’? Google serves up around 2.4 billion search results for it.

You will never be number one for this term. You would never want to be number one for this term. So don’t use it for links within your site.

Instead, make sure you use strong, descriptive terms to link your content. How do you want people to find you? What words will they use?


Bad example: Click here to find out more about our English Language degrees.

Good example: Find out about studying our English Language degrees.


Get rid of click here using Siteimprove

Many of you use Siteimprove to keep on top of broken links and misspellings. But did you know that it also has a policy feature that allows you to target unwanted content?

We have a click here policy set up to show where it’s used in your website. We know that there are 830 instances of click here across the University’s website.

Let’s aim for zero! * 

* Siteimprove have been known to reward sites that achieve zero broken links/misspellings/policy scores with doughnuts.

Read our blog post on the Siteimprove policy feature.

Why not get access to Siteimprove (University Login required) so you can start fixing your content now?