Training our Editors to Think Digital First

Our Go Mobile programme is the driver for some brand new training to get the University thinking digital first.

Raising the bar

We’re training our web editors to operate the new content management system – T4.

We’ve also invited key site owners to come and learn about managing a site. This includes setting goals for content and best practice in writing for the web.

The first sessions ran on 7 and 8 May for trainees from the:

  • Undergraduate and Postgraduate marketing teams
  • Research Office
  • Institute for Sustainability
  • School of Agriculture, Food and Rural Development

Day 1: Writing and Planning Web Content

We want to get our web editors really thinking about their content.

The University doesn’t want a team of content-putter-uppers. It needs digitally savvy writers who understand what their site is for and how to evaluate it.

Day 1 introduces setting a site purpose and how you prioritise content to support it. It was good to be able to try out some exercises we’d picked up at Confab Europe (a content strategy conference).  Even better, our editors seemed to really understand them and could see how they might use them.

“[The] site purpose planning doc was super helpful!”

The session also covers tips for writing web content and introduce a range of tools to help you do this.

“The writing tips I know, but still find hard to put into practice…it was a useful refresher.”

Day 2: T4 Training

Our T4 training day provides an introduction to the Content Management System. It showcases the idea of responsive design and how we’re configuring T4 to support editors to write for a range of devices.

“Having news and staff lists in one place is fantastic.”

Empowering editors

Site editors can more easily influence the design of their content in T4. The first editors are starting a 2-4 week period of supported editing. In this time they’ll get to apply new layouts, add quality assets, and improve their content for reading online.

It’s a chance to cut words, tighten copy and focus on users.

Initial feedback

As we go, we’re gathering feedback on the training topics, the delivery and the new CMS. We’re in Beta mode at the moment – but hope we’ve got a good starting point. We’ll be improving the training content as we go.

Accessing training

Training is only available to site editors as part of the Go Mobile Programme: we’ll be in touch when it’s your turn!

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How Micro Content Can Immediately Improve Your Website

Micro content isn’t teeny tiny type on a page – it’s actually the words we put on websites for things like buttons, tabs, menus, even page titles.

Recently we looked at the micro content we used on the 404 error page for the Postgraduate (PG) website.

Our analytics showed some people who followed a broken link (a deleted page) arrived at this error page and then immediately left the website.

Okay, so those people didn’t find the page they were looking for, but we follow best practice on our error page. We very politely give helpful links to the search, homepage and sitemap so people can still try to find what they are looking for.

So why did they leave immediately?

Review micro content

A quick review of the error page micro content revealed it was perhaps a bit negative:

Our old, negative, 404 error pageOur loud and proud micro content at the beginning of the page, didn’t encourage people to read further and use the links we had so helpfully provided.

The page was also a tad long to scan read so we changed it to:

Our new, confident and friendly, 404 error pageBy changing the micro content, we also made the error page follow the confident but friendly PG tone of voice the rest of the website uses.

Testing 1 2 3

We had several versions of the new error page, and ran these past a few people. The feedback resulted in a mashup of the different versions. Overall it’s a page that everyone felt works better.

Outstanding results

We added Google Analytics to the error page so we could tell if/when people started using the links instead and staying on the website… we had a brilliant results.

People stayed on the PG website – and six actually went on to start the application process!

So potentially, six new postgraduate students gained by changing micro content – that’s powerful stuff.

Take a look at the micro content on your website – is it saying what it needs to in the most effective way?

Have a go! What improvements can you make to your micro content?

Read more

This short but effective article, The first rule of web design by Seth Godin is worth a look. Its about making sure you use the right micro content for actions on your webpages – it certainly makes you think.

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Fix Broken Links and Misspellings with Siteimprove

Broken links and misspellings in content harm the credibility of your website. They have an impact on – search rankings, user experience, and visitor traffic.

So, it’s important that you check and update your content on a regular basis.

We’re using Siteimprove quality assurance software to help web editors do this. It’s reporting on our external Academic Unit and Support Services websites – 60,500 pages !

How it works

Siteimprove crawls your website each week, highlights issues and sends you a report that:

  • checks every page and PDF on your site for broken links
  • checks for spelling errors and potential misspellings on every page
  • highlights elements on the page for you so you see errors in context

There’s also an inventory of all media files, documents, email addresses, and phone numbers. This makes it easy to audit your website and keep things up-do-date.

Siteimprove won’t fix broken links and misspellings errors on your website but it does make it easy to find them.

Improve the quality of your web content – get rid of those broken links and misspellings  and start using your Siteimprove report!

Access to Siteimprove

You can request access to Siteimprove (University Login required).

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Introduction to Content

People have different behaviour when reading online. They dedicate less time, are more task-focused and won’t read everything. As a result, writing for the web is different from writing for printed publications. This is particularly important as people are now viewing web content on a variety of mobile devices.

Content topics

We’ll be using this blog to help you improve your content management, so that your web content is more user-focused, task-driven and sustainable.

You’ll find information about planning content. Topics will range from how people read online to determining the purpose and goals of your web content and calls to action.

We’ll cover writing and formatting content, particularly for mobile. This will include topics such as language, voice and tone and making copy scannable.

There’ll also be posts about asset management, including standards for images and file types.

We’ll be sharing tips from industry experts and will let you know about useful editorial apps and websites.

What we currently offer

The Corporate Web Development Team guides and supports the University’s web editors to create and maintain high-quality, relevant web content.

We currently provide editorial support, advice about content management and training.

Visit our website (University Login required) to see our content style guide and read our top 5 tips for writing good web copy.

Suggest a topic

If there’s a topic you’d like us to cover leave a reply or get in touch via our website (University Login required).

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