Making New Year’s Resolutions for Our Websites

At the beginning of December I set the editorial team a little task; to come up with their new year’s resolutions for our websites. I gave no more guidance than that. Here’s what they came up with.

Introducing your content

Linda’s resolution is to write better introductions to content. She says:

“It’s so easy to slip into the lazy habit of just making the first sentence on the page into the introduction. And then not bothering to amend it.”

The introduction style is a new feature of our responsive design. It follows the title of a page and is a larger font size to help highlight it. It also comes with its own content standards, it should:

  • summarise the point of the page
  • be no more than 50 characters
  • be descriptive

Advice from the experts

We read lots of blogs, articles and books to keep up to date with what’s going on in the world of web content and design. This helps us to improve the University’s website for our users. We also use what we learn to develop the services we provide to our web editors.

Lisa says:

“My resolution is to come up with a systematic process for reading, collating and, most importantly, using the information I read to help inform our work.”

Content strategy

Jane’s not one to shy away from a challenge. Her resolution is to come up with a content strategy for the University website as a whole! We’re so used to thinking about the websites of schools and services as separate entities, we shouldn’t forget that they’re all part of the University website.

She says:

“We have a core content strategy for the Postgraduate website – now let’s tackle the rest!”

As if this weren’t enough we’ll also be looking at an overall tone of voice for University web content.

Housekeeping

My resolution is a bit of a backwards one – I’m taking a process I do well for websites, and applying it offline.

I’m meticulous about following our standards for file naming when it comes to documents and images I upload to the web. But I’m not very good at keeping on top of it in my computer’s documents folders. This year I want to change that.

This will not only help me to find files but also allow me to match up what’s online and where they’re saved elsewhere.

Health check

Anne’s resolution is to check her Siteimprove reports in January for broken links or misspellings which may have appeared over the Christmas break. And to keep on top of actions from these weekly reports throughout the year.

January might also be a good time to review the assets attached to your website (documents in particular) to make sure they’re all up-to-date. You can review assets using the Inventory function in Siteimprove.

Make your own resolutions

Now it’s your turn. What would you like to do differently this year? What tools or tips can you use to make your content management easier? Is there something you’d like to learn more about?

Follow our lead and make a resolution of your own. If you’re feeling brave, share it in the comments and we’ll check in to see how you’re getting on.

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Team Update: 10 – 23 December

After months of hard work from the Web Team, Undergraduate Marketing and our IT Service, the Undergraduate website is now responsive.

The Undergraduate site is one of the largest and most popular parts of the ncl.ac.uk web presence. It uses many of the Go Mobile design features (grids, mastheads, buttons) and also introduces a few bespoke elements:

  • at a glance course content
  • student profiles
  • related courses

The whole site has been updated in line with our writing for mobile standards; this means our site users should find it easier to access the content. The new site makes full use of our template’s ability to support larger images and video content.

Lisa is working with colleagues in the Institute for Sustainability to rebuild the Science Central site in T4.

Emma C is working with colleagues in Marketing and Student Recruitment and the International Office to prepare the International website for Go Mobile.

Design and Technical developments

Peter has been working on the pre-migration template for the International website. He has also taken copies of the Undergraduate PDF brochures. This allows the UG Marketing team to work with ReportLab to get their system to work with the new Undergraduate website.

Andy has been working on amends to the Undergraduate course profile for use on tablet and mobile devices.

The tech team also conducted final Internet browser testing. This makes sure that amended scripts and styles are cross browser compliant.

Training and support

Emma C ran our last two training sessions of the year, both on Media Management. And she’s working on a report template to present the excellent training feedback we’ve been getting.

We’ve received 27 support requests through the NU Service Helpdesk and have resolved 22 of them.

Campaigns and web developments

Steve has been working on a new University International Relations external facing website. The aim of the site is to communicate our internationalisation priorities to an external audience. It includes a Google map showing all our strategic partnerships, and UK and overseas campuses.

Plans for the next few weeks

We’re closing shop for the Christmas break. Here’s what some of the team will be doing over the holidays:

  • Linda plans to drink Christmas ales, eat Wensleydale and cranberry cheese and listen to festive Bob Dylan songs
  • Lisa will be eating chocolates and enjoying some cheesy Christmas films
  • Anne will be doing most of the above but will substitute the ale for wine
  • Emma C will be baking stollen and playing Trivial Pursuit

And we’ll all be returning to work on January 4th eager to get stuck in to phase 2 of Go Mobile.

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Our Most Popular Posts of 2015

Since we started this blog in March 2015 we’ve written 75 posts for your reading pleasure. We hope you’ve found them interesting and useful. This post is a round-up of our most popular posts from the year. It’s a chance for you to revisit an old favourite, or perhaps discover something new.

The top five

  1. Find Content Inconsistencies Quickly and Easily Using Siteimprove Policy
  2. Why ‘Under Construction’ Notices are Bad Practice
  3. Top Five Tips for Writing for the Web
  4. Why Deleting Old Stuff On Your Website is a Good Idea
  5. Meet the Supporting Case for Your Core Content

I see a common theme among these posts; they all offer practical advice to help you improve your content. They support concepts that we’re introducing to our editors through the Go Mobile training, but are applicable to all our web editors.

My favourite post

This is a tough call. And even though there’s no pressure on me to pick a single post, I’m going to… because that’s how I roll.

Two contenders for this accolade are also in the list of the top five most popular. They are Jane’s post on deleting old stuff and Linda’s post on supporting content. These were the first posts in which I think people’s characters started to come through in their writing.

The one I’ve chosen as my favourite is Lisa’s post on improving your web content with help from Google Analytics. It connects the tool to a real world example on the Open Day website. It shows how you can use analytics data as evidence for decisions about content updates on your site or marketing activities.

What’s your favourite? Let us know which post/s you found the most informative or entertaining in the comments.

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Web Manager and Web Content Officer Jobs

Regular readers will know that we’ve completed the first phase of a University-wide website transformation programme called Go Mobile.

This is to make all Newcastle University websites mobile responsive and to move them into our content management system (T4).

These are exciting times for Newcastle University’s Web Team – we’re looking for some digital content experts to join us in our quest for high quality web content that is mobile responsive.
Scrabble - hiring

We’ve secured funding for five posts to help us get through Phase 2 in a tightly run, year-long programme of work.

All posts are fixed term for 12 months.

Faculty Web Manager vacancies

We have two F grade posts available: one for the Faculty of Medical Sciences and one for the Faculty of Humanities and Social Sciences.

Let us know in your application which Faculty would best suit your experience and background.

These jobs require excellent project management skills (Agile experience would be ideal) and digital copywriting expertise. You will also line manage a Faculty Web Content Officer.

Apply for the Faculty Web Manager jobs now. The closing date is 25 January 2016.

Faculty Web Content Officer vacancies

We have three E grade posts available:

  • Faculty of Medical Sciences Content Officer
  • Faculty of Humanities and Social Sciences Content Officer
  • Faculty of Science, Agriculture and Engineering Content Officer

Let us know in your application which Faculty would best suit your experience and background.

You will be involved in planning, creating and editing effective and innovative digital content. You will provide key editorial support for Go Mobile projects and manage content workflow.

Apply for the Faculty Web Content Officer jobs now. The closing date is 11 January 2016. Interviews will be held on the the 22 January.

Image credit: Scrabble – Hiring by Flazingo on Flickr

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Team update: 26 November – 9 December

Go Mobile programme

The Physics website went live on 2 December.

We’re working with the Alumni team to plan their new sitemap and content. The aim is to start the site development in the New Year.

The Accommodation Office are getting ahead by rewriting their content using Hemingway, reworking their sitemap and reviewing Google analytics.

Design and Technical developments

The Tech Team are supporting redevelopment of the enquiry and prospectus request forms. Providing information about mobile usability.

Catherine is looking at possible new layouts for our staff profile pages.

Peter has produced the proofing PDFs for the Student Profiles on the Undergraduate website.

Andy’s been working on a photo collection process that will help to identify quality photos for the Go Mobile transformation cycle. This process will also highlight where there are gaps in the photo assets. Andy’s also worked with Undergraduate Marketing on the updated Central Virtual Tour website.

Training and support

The feedback is in from our latest round of Go Mobile training and it’s overwhelmingly positive. We use the comments from this to continually adapt and improve the sessions, so thank you to everyone who completed the survey.

Linda and Lisa delivered training on planning and writing web content on Thursday 26 November. Anne delivered T4 CMS training on Monday 7 December, and is preparing to deliver a session for colleagues from our Newcastle London campus next week.

Catherine has been pulling together documentation covering all stages of website migration and setup into our Admin Handbook.

We’ve received 32 support requests through the NU Service Helpdesk and have resolved 12 of them.

Nielsen Norman Group UX certification

Lisa has successfully passed her exams for the Content Strategy (days 1 and 2) course run by the Nielsen Norman Group. Well done Lisa!

Campaigns and web developments

Lisa wrote this month’s newsletter for the blog.

Plans for the next few weeks

We’ve got two Web Media Management training sessions coming up before Christmas. Both are fully booked.

The Undergraduate site is on track to go live just before Christmas. We’ve a lot of final checks over these next two weeks.

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