Case Study – Unconscious Bias in Healthcare

This case study concerns a range of activities created for MCR8032 Clinical Research Delivery in Practice. The module leader, Fraser Birrell, put me in touch with his colleague, Associate Lecturer Ann Johnson, to assist in the development of a piece of learning about Unconscious Bias in Healthcare.

Ann Johnson has been a Patient and Public Involvement (PPI) Advocate, Lay tutor, and facilitator for twenty-five years, researching and creating a Patient Involvement Framework for Leicester University Medical School. She has conducted extensive community outreach in London, Leicester, and Florida USA with the goal of bridging communications between patients and practitioners. She is continuing her work as an Associate Lecturer and PPI Advocate at the School of Medicine.

As part of this module, it was important to ensure that a patient-centred approach to healthcare was highlighted. As such, Ann’s experience in the field allowed her to challenge students to look at healthcare – and clinical trials in particular – from the patients’ points of view.

One particular topic inspired Ann to focus on the topic of unconscious bias in more detail. In cases of hypertension, GPs had been trained to prescribe different drugs and treatment plans to people based on ethnicity, even though there is no evidence to support this course of action (Gopal, D.P. et al., 2022). This is an example of taught bias – but at the same time, GPs were making assumptions about patients’ ethnicities which could also be erroneous. Naturally, this is an area of concern for patients.

Equality, Diversity and Inclusion and Bias

The difference between EDI concerns and bias is important to clarify at this stage. While EDI principles are focused on actively working to improve outcomes, unconscious bias is present in all of us as a survival instinct and extends beyond those ‘protected characteristics’ formalised in EDI policies. Unconscious bias allows us to make quick decisions based on assumptions – for example choosing to cross the road to avoid encountering someone walking along with an unleashed Pitbull Terrier.

As a clinician, it is especially important to recognise one’s own potential for unconscious bias as it can affect decision-making, resulting in poorer outcomes for some patients. When this bias extends to choosing who to include in clinical trials, it is easy to see how misconceptions or omissions could be compounded.


Discussion

You have been asked to become involved with the recruitment for the trial of Nosuchximab, a targeted therapy for Paediatric Lymphoma. The research target group is children aged between 02 and 14. There is a significant disparity in survival rates of the South Asian population and white European population. You have been asked to recruit children from the target age range. However, the NHS Foundation Trust site for the Nosuchximab trial is located within in a region where this population is under-represented – however, it is present (although in minimal number).

  • How might Unconscious Bias impact the outcomes of this trial?
  • Is it important to strategically recruit this cohort?
  • How might you put in place a strategy for recruiting those particular subjects?
  • What attempts should be made to minimalize barriers to their inclusion?

The above activity challenges students to consider a range of complex factors and is designed to explore the recruitment process for clinical trials, which can be affected by unconscious bias. As such, we designed a range of scaffolding activities to lead up to students exploring this topic in a more confident and informed manner.

The learning was divided into three stages, supported by Canvas’ tools.

  1. An introduction to unconscious bias with a test-your-knowledge quiz. This built understanding of the basics, and used the quiz to instil confidence into the students that they had understood the basics. The introduction was also written in such a way to highlight that this was a supportive environment.
  2. An opportunity to explore the effect of unconscious bias through a key reading, and a test that students could try to identify their own potential biases, followed by reflection in one of a few ways.
  3. Attempt the activity in discussion with others. A webinar is also available for students to join and discuss the activity with Ann and the other students, as well as to explore the topic further if needed.

We understood that the topic of unconscious bias could be challenging for students to confront, as it is intensely personal and potentially triggering. To allow students to explore this area in a supportive way, we suggested a range of activities, from private reflection to group discussion, about the topic in general, to allow students to examine this in an environment where they felt comfortable. We felt that this was especially important as this meant students would not feel they may be judged or blamed for sharing their experiences and feelings about bias, and this would make the entire topic much more approachable, and the learning more effective.

Next Steps

The activities will soon be live for students to try out the materials and share feedback. Anything highlighted by the student feedback will be discussed, and appropriate changes made to the activities if necessary. These materials will then run as part of the module next year. Further distribution of this content can also be done via Canvas Commons, should other module leaders wish to incorporate them into their teaching.

References

Gopal, D.P., Okoli, G.N. & Rao, M. Re-thinking the inclusion of race in British hypertension guidance. J Hum Hypertens 36, 333–335 (2022). https://doi.org/10.1038/s41371-021-00601-9

Taking Ctrl: Snipping Tool

What is it?

A snipping tool allows users to capture a portion of their screen. This can be very useful if you need to share information, create instructional images, report bugs or issues, or save visual content for reference.

The Method

Mac: Shift + Command + 4
Creates a thumbnail in the corner of your screen, click it to edit or wait for the screenshot to be saved to your desktop.

Windows: Windows + Shift + S
Opens a quick snipping tool and saves the resulting snip to the clipboard.


Enjoy this post? Check out the others in our Taking Ctrl series.

MOOC Adventures: From Conception to Reality – Dr Iain Keenan – NULTConf

Iain’s opening slide

Iain Keenan presented this lightning talk at the Newcastle University Learning and Teaching Conference 2023. He presented the MOOC we have been working on for some time, and shared insights about MOOC development. The talk is available for Newcastle staff to watch via ReCap.

As well as sharing the course content, structure and research behind the approaches involved, Iain also highlighted how helpful it has been to work alongside FMS TEL to bring the course to life.

To find out more about the course, take a look at the trailer below.

The course trailer

Special Characters and Symbols

The FMS TEL team have been discussing using special characters in documents. What symbols do we use most? What’s the quickest way of creating them? Do they create any issues?

ALT codes

Using ALT codes can speed up this process. On a Windows PC you can hold down the ALT key whilst keying the corresponding number. When you release the ALT key, the special character will appear.

Some ALT codes for Microsoft Word

SymbolALT Code #Description
@64at
&38ampersand
©0169copyright
®0174registered
0153trademark
0128Euro
£0163Pound
10003tick
10004bold tick
9989tick in box
26right arrow
27left arrow
24up arrow
25down arrow
18up down arrow
1white smiley face
2black smiley face
?128512yellow smiley face
3heart
÷0247division
×0215multiply
° 176degree
7bullet
9733black star
9734white star
13quaver musical note
14beamed quaver musical note

Find more ALT codes here https://altcodesguru.com/ and here https://www.alt-codes.net/ or google for other sites.

Some of these characters may look more like colour emojis to you – this is because different browsers and devices sometimes read and display the characters slightly differently.

Windows Emojis

Alternatively you can quickly select emojis in Windows using the following key combination:

Windows Key + . (windows dot)

You will see a popup box with lots of different symbols. Just select the symbol you require. You can also type to filter or search for the one you want. Try Americanisms (such as ‘check’ for ‘tick’) if you can’t find something.

This works in Microsoft apps and some other text input areas, such as the Canvas Rich Text Editor. Screenreaders will read out the emoji’s name, so don’t put them at the start of sentences or titles. Adding emojis like this can help add a splash of colour, or you can use them to visually distinguish types of task or information.

Macs

Key codes on a Mac are a little more complex, but this guide can take you through it.

Problems with special characters

Sometimes special characters can cause issues if the document you are creating is being used as a source of data for another platform. Not everything will correctly translate the character outside MS Word. This is to do with how some datasets store the character information, older standards like ASCII do not have a wide selection of special characters available.

A real world example of this would be the uploading of core skill to the MLE (Medical Learning Environment) website. The MLE itself may choose to ignore any characters it cannot translate, which although not ideal, is not a major issue. Unfortunately those core skills are also used in a mobile app that students can record against. The app will simply refuse to display the information. Currently there are processes in place to identify and replace these characters, ideally we would update all our platforms to use Unicodes instead of the older ASCII standard.

Summary

Emojis, symbols and special characters might be needed in your content, or you might choose to use them to add extra meaning to your course pages or documents. Sometimes they will display slightly differently on different devices or in different apps. If your content is to be used as a source of data for another program, or copied to other platforms, please try to avoid using them, as sometimes they can cause issues. 🙂

Styled Blocks in Canvas

We have a few different Virtual Learning Environments in FMS. You may be familiar with Canvas or the Medical Learning Environment (MLE), but you may not be familiar with Ngage.

Ngage was used in tandem with Blackboard, but since the move to Canvas in 2020 the system has slowly been phased out and will be decommissioned in the next academic year.

A feature used quite extensively in Ngage were the activity elements. These elements were styled blocks which highlighted an actions was required.

Q&A block in Ngage

We did not want to lose these call to action blocks when we moved to Canvas so we recreated the most popular elements using the HTML editor in Canvas. We built on the original idea by using different colours and styles to represent different tasks or actions. By using the same styled blocks across all courses and modules students can navigate the content with ease, and at a quick glace know what is expected of them. They also help to make the content more visually appealing.

Reading Activity block with pale green background and uppercase title
Optional reading block with grey background, dotted border and lowercase title
Q&A block with pale green background, solid grey border and interactive button

To add even more colour and visual interest we agreed on an emoji for each task and added them to the blocks as well.

EmojiActivity
?Discussion Board
?Reading Activity
?Watch a Video
?Listen to a Podcast
?Research Activity
Q&A or Quiz
?Journal Activity
?‍?‍?‍?Group Activity
?Blog Activity
?Padlet Activity
?Timetabled Event
Our chosen Emojis

We decided to use emojis instead of icons as emojis can be placed in page titles as well. Adding emojis to page titles gives students a broad idea of what is to be expected that week.

Example of using Emojis in page titles

Having the emojis in the titles also allows Instructional Designers and Module Leaders to view the distribution of tasks throughout a course, and quickly know which pages may need updated for the following year. Padlets, for example, need to be remade each year and a quick scroll through the modules area is all that is required to locate all the pages that contain padlets.

Want to make your own blocks?

You may first want to speak with your School or Programme team to come up with a shared theme or design. The blocks work best when used over multiple modules.

If you would like help designing blocks for your School, please get in touch.

Declining and Keeping Meetings in Outlook Calendar

Recently the FMS TEL Team have been wondering how to keep tabs on events we’re not attending, without confusing the meeting organiser (or yourself!) by accepting them to keep them in your calendar. As Outlook takes a ‘decline’ response as an instruction to delete the event, this can be tricky.

For example, you may be part of a team running a series of demos or teaching, but you have split the delivery between you. It’s useful to know when the events are on, but you don’t need to go to them. Alternatively, you can use this to keep track of meetings happening when you are out of the office, in case you need to check on results, or in case your own plans change and you decide to attend.

We thought there must be a better way to decline a meeting but keep it in your calendar. We searched online and found these instructions.

In your calendar, decline the meeting request as you normally would. Then, you can go into your ‘deleted items’ folder in the mail tab and open up the meeting request again. Next, select ‘accept’ or ‘tentative’ at the dropdown arrow, choosing not to send a reply to the meeting organiser.

Doing this puts the meeting back in your calendar, but you still show as ‘declined’ in the meeting organiser’s tracking. I tend to choose ‘tentative’ so that the meetings look visually different to my other events.

Keeping your calendar full of tentative meetings may make you look more unavailable than you are. You can adjust the settings of the events to say you’re free. That way if anyone needs you, they can see that you’re available. Open up the meeting, and select Show As: Free.

This tip should help you manage complex calendars or use cases. To give your calendaring another boost, consider filtering your invitations and responses into a favourited folder using a rule.

This will let you keep on top of your availability, replies to your invitations and any changes without hunting through your inbox. Instructions on filtering with rules can be found here. You can set a rule to filter based on a ‘type’ of email, which includes calendar updates. We also have a post about email management you may find useful.

Using Adobe Acrobat to Improve Accessibility

Michelle Miller shared her work in digital skills and accessibility at the Learning and Teaching Conference in March this year. This poster shows how you can improve your PDFs’ accessibility using Adobe Acrobat Pro, including common issues flagged by Ally, the accessibility checker in Canvas. All colleagues have access to this software.

The poster can be viewed alongside other submissions on the conference site, or Download the full-size PDF.

NULTConf – Video from FMS TEL

The Learning and Teaching Conference in March gave Gemma and I the chance to present a video about our current ERDP research project.

Our research focuses on engagement with online learning materials within the Faculty of Medical Sciences and NUMed. The full video can be viewed on the conference playlist.

Taking Ctrl: Incognito Mode

The Problem

You’d like to quickly open an incognito browser window in Google Chrome. Usually you would click on the three dots on the top right and click New incognito window.

The Solution

Google Chrome, Microsoft Edge

Windows: CTRL + Shift + N

Mac: Command+Shift+N

Firefox

Windows: Ctrl-Shift-P

Mac: Command-Shift-P

Safari

Mac: Command+Shift+N

The Result

A new incognito window opens instantly. You can browse the web without Chrome recording every page and activity in its history.

Using overlays to make engaging videos

This post, kindly provided by Module Leader David Thewlis, discusses the use of OpenShot Video Editor to add overlays into videos for teaching.

Check out the resources section at the bottom of this post for step-by-step guides.

Example taken from MEE8079, Assessment in Medical Education, 2023

Why I use overlays?

I started my approach to online lecturing by recording in PowerPoint. Then I moved to recording in ReCap/Panopto. Neither were quite right for me, I felt limited in my delivery compared to in-person teaching. I found using props difficult when you only take up a small portion of a screen and emphasis on what really matters can be lost when you can’t feel the energy of the room.

I realised my biggest issue with my lectures was that I was relegated to a tiny corner and the slides had become central.

You want the slides to be condiments to what you’re saying, not be the main event.

Patrick Winston, How to Speak

Bell Hooks writes about academics hiding behind the pedestal lose engagement with the class. Unfortunately, online lectures can create a similar barrier between us and our students. Overlays is the approach I decided on to help reduce this barrier in my teaching.

I hope I am not the only person who spends hours watching videos on YouTube for inspiration. The videos I found most interesting (even if they were long) were simple speaker focused talks, which showed media when it was helpful. Replicating this type of content was my aim.

What can you use overlays for?

Overlays replace slides by allowing the speaker to have greater control over where and when to place media. You can incorporate pictures, videos, audio, and titles into a single talk with reasonably little skill (I have managed – you can too!). You can choose to direct focus in the frame. Wes Anderson has made a film director’s career out of this skill, perhaps we can learn from it.

Types of overlays:

  • Picture – these can act very much like slides. Placing them in a corner of the screen, or covering the whole screen can offer different experiences.
  • Titles – these are text which appears in picture. They can be used as a title, but I like to use them to correct a mistake I’ve made in wording I also use them to throw forward to an idea or call back something discussed earlier in the lecture or course.
  • Video – adding another video within your video can serve as a much better example than just simple explanation. I have done this a few times with examples of good teaching models recorded by my colleagues. I have also seen some effective uses of people having brief conversations with themselves using picture in picture overlays.
  • Audio– if you have a flair for the dramatic backing music might help at some point in your talk. Audio Commentaries can also create a richer resource, see our case study.
  • Emojis – They’re there. Why not?

How I set up overlays

You will require some basic video editing software – I like OpenShot Video Editor. It’s free and reasonably simple. Simplicity is the theme of my advice.

1.    Create/choose your media

Create a recording of your lecture using whatever recording device you have available. Errors or issues with the recording can be fixed in the editing process if needed. In this example on YouTube an instructor made a mistake with wording. Rather than re-record the entire video, which is otherwise good value, they corrected with an overlay title.

Making your images can be equally as easy. Saving pictures to an appropriate folder is one approach. I like to insert my pictures into a PowerPoint presentation to give myself the opportunity to get the structure clear in my head. I then save each slide as a picture. 

2.    Organise your content

Keep it simple and experiment with different formats. Layouts, text sizes, fonts, and colours all can have an impact on what you are communicating. Ensure that your titles are legible, and contrast appropriately with your background. I like the background to be the video of me generally, but I’ve seen solid examples of it being a slide or set of slides.

3.    Put the video together

I recommend you take your time editing your first few videos.

Regardless of the software you decide to use I recommend you save your project often! Losing an almost completed video is very frustrating.

You can clip your videos to remove errors. Insert other videos in the middle of your talk. Explore effects if you are delivering a narrative.

The export time can be quite long (mine usually run around 40 minutes for a 10-15 minute video). This is an opportunity to make a coffee, have a stretch, and look away from a screen.

Conclusion

Although it may need more initial time investment it is worth it. Using overlays can add a personal touch to any asynchronous video content.


Resources

References

  • Winston, Patrick (2018) How to Speak. MIT OpenCourseWare
  • Hooks, Bell (1994) Teaching to transgress : education as the practice of freedom. New York: Routledge.